Patrick Mini

I love my new Mini. If you hate dealing with shady car dealers, go see Lauren at Patric Mini in Schaumburg. She make buying a car fun.

We called and asked a few questions since wee out of state. The salesperson didn bother to call back. This shoulde been the end, but we called again and reached a different salesperson. We stressed the importance of the car conditionxact words being ell us about any scratches and dents and wel decide whether theye important.The salesperson said the car was in excellent shape, no scratches or dents, nothing to worry about. We drove six hours to the dealership with check in hand, only to find significant scratches & a dent on the bumper, a dent in the door, paint damage on the side mirror, broken gas cap, a white substance splattered on one of the speakers that wouldn come clean, and the clutch lickingwhen depressed. None of this appeared in any of the photos or description. While incredibly condescending, the general manager said they would fix some of the problems, but we have to drive back again the next week to pick it up. We no longer trust them to meet the quality standards they promise. Everyone we dealt with at this dealership seemed to be careless; from the sales staff to the porters who put minimum effort into cleaning the car. Waste of an entire day, over $100 in gas, and $60 in tolls. Could have been prevented if someone had actually looked at the car before trying to sell it.

Had a great experience. Was explained what needed to be done. Followed up with and kept informed the entire process. Would go back again. Wouldn't trust anyone else with my car.

Good communications from the Service Manager. Good workmanship. Received clean car back from dealer. Estimated time to repair was timely. Comfortable waiting area with amenities.

I brought my mini to Patrick Mini and I was given the royal treatment. I was given a loaner even though I forgot to request one. They were very accommodating. They found out the solution to the problem with my Mini, fixed it and it runs great. As always I get a free car wash when I get it serviced. Totally satisfied!!!

Patrick Mini is the dealership where I bought my MINI Cooper and where I get it serviced. My visits so far are under warranty and are routine. Service has been friendly, done in a short enough time for me to wait in the pleasant waiting area with amenities including coffee, vending, machine, TV, and magazines, as well as comfortable seating. I could also browse through the showroom to see new models and also an historic Cooper from the 1960s that had appeared in a film.

I was having issues with the airbag light in my 2003 MCS. I read Mini extended the warranty on this specific problem. I took it to Bill Jacobs @ Naperville and they lied about it and tried to charge me ~$1000 for it, after letting me sit in the waiting room for 4 hours. I went to Patrick Mini @ Schaumburg, and sure enough, I was right. It's covered by the warranty. They fixed it on the spot in 30 minutes, free of charge. They have been fantastic.

Outstanding service - staff is very helpful, knowledgeable and friendly. I was able to schedule annual maintenance on a short notice ( one day in adavence) and also had some minor problem checked and fixed. I was updated on the status of the work several times and got the car back in perfect condition. And also I had really great experience buying the car as well. Would definitely recommend Patrick Mini.

Each time we've been to Patrick Mini we have had a great experience. I've also been able to work in their waiting area as they also have internet available so that means the world to me not having to take a day from work to bring my car in for service. We bought this car used and they have been fantastic about letting us know about the different features of the car.

I recently went through the most unpleasant auto buying experience of my entire life. When I told this to Andrew he told me it was the same for him. My buying experience goes back to my original Mini Convertable which was said to be an S model and turned out not to be so. The exchange vehicle this time an S model was delivered damaged by transport. Adrew explained to me that "some little person in some little room somewhere entered the wrong informaion and should not first vehicle was not an S and not sold at an S price. He also explained that any other dealer would have just "refused to correct the mistake and just have me keep the Cooper as is". I think Andrew's attitude was arragant and condecending at best. All of the paper work, contract and online information recorded the first Cooper as and "S". But I wasn't charged for an S but had to pay an additional $1,000.00 dollars for the second S model? In additon the first vehicle included a programable garage door opener whereas the second vehicle does not. Andrew would not include this option for me and I offered to pay for it if necessary. At first it seemed that this might take place however I was then told that it could not be retro-fit into my Mini. I was also told I could call Mini direct to confirm this inforamation. Well the vehicle was repaired and does not have a progrmable garage door opener! I will never be satisfied with this vehicle and am bitter about the entire experience with Patrick BMW and Andrew Zolpher and will probably never get over it. It just boggles my mind as to how much of a hassle it was for me to purchase this vehicle. The vehicle was overpriced, the contract was not correct. the attitude of Andrew is unacceptable, the way the garage door opener was handled was a farce. Very unhappy to say the least.