Reviews
Quick and Efficient
I was very impressed with Leia that was in the garage when I entered. Nice working with a woman, and an efficient one at that. After I got in for my appointment and then went to pick up my car, I had a couple of other questions on a gadget that I had not used, and she was able to assist me. Much appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank-you Kim i am happy to hear Leia could provide you with excellent customer service, we hope to see you again.
Got two new vehicles in one day!
Brandon was exceptionally helpful in assisting us get through a special purchase program! A very fun experience. And we love the results!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank-you Bob and Jane, I am glad you had a great buying experience in our dealership. Thank-you for your review, we hope to see you both again.
Customer service
We always have good service here. Today we are having the oil changed and spark plugs replaced. The staff is very friendly and helpful and always ready and willing to answer questions. We also appreciate the coffee and the popcorn. I'm sure we will continue to use the services here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Maria, thank-you I am glad our service department could meet your needs. We hope to see you at our dealership again!
Outstanding Purchase Experience
My wife and I are extremely happy with our sales experience purchasing our new Buick. We are returning customers of Preferred and continue to receive the excellent customer sales and service experience we have grown to expect over the years. I would personally like to thank Campbell Stevenson for finding the right vehicle for us and handling all the aspects of delivery in a professional manor. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank-you Louis and Joan Baker for the review, I am happy to hear Campbell Stevenson could find you the perfect Buick. Thank-you for choosing Preferred we appreciate you and your business.
Customer
I had a very good experience in the process of purchasing my new 2016 Trax...everyone worked with and for me...from Tasi, the salesman to the sales manager and the gentleman in finance.... I will tell all that are in need of a car to see these people!!! Thanks guys!!! Love my new car!!!!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank-you R A Hanson, I am happy to hear our sales team and finance could make your vehicle purchase a great experience. Thank-you for recommending Preferred.
Amazing friendly service
Regularily scheduled service for my 2014 Equinox was handled in a professional and capable manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Preferred Chevrolet Buick GMC Team
Dodge Truck
Sales person was not into selling truck and had little to no knowledge of vehicle when I asked him.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Scott, we have seen this review and are concerned about the experience you described. It's not our team's standard quality of service and we would like to discuss what happened in greater depth if you are available. Please reach out at your convenience. Sincerely, The Preferred Chevrolet Buick GMC Team
treated fairly i guess
i had an issue with the car i shouldn't have had after just four years but apparently it was repaired for about a third of the cost, last chevy i'll ever buy however, too many repair issues with them. i guess my toyotas have spoiled me.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, we are glad everything went well during your time with us, and the repair cost was lower than expected. If you decide to switch to Tundra, or Tacoma, keep in mind - Toyota of Grand Rapids is part of Preferred Auto Dealerships!
New Chevy Buyer
Friendly and attentive to my needs and requests. Will do business with again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bill, we appreciate your review and are glad you enjoyed the service you received from us. We look forward to serving you again. Until next time! The Preferred Chevrolet Buick GMC Team
Excellent Service!
My wife and I travelled from NW Indiana to look at one specific vehicle. We were very happy with the customer service we received as opposed to other places I had shopped. Everything was handled in a friendly, professional and honorable manner. Thanks to Ben B., and Doc H!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joe, we appreciate you sharing the feedback regarding your recent buying experience. We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, The Preferred Chevrolet Buick GMC Team