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Preferred Chevrolet Buick GMC

(253 reviews)

Reviews

(253 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service

Had all my cars services done here, never had any issues. Services are done very well and check points had you cover with your car conditions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Humberto, thanks for sharing your feedback with us and for giving us 5 stars! We will be sure to pass along your kind words to our Service Team! Please come visit us again if you need anything else, be it service or sales. Sincerely, The Preferred Chevrolet Buick GMC Team

Love this Dealership!

We have bought all our trucks from this dealership! Derrick Conkle is great to work with and the whole process goes so smooth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kelle, thanks for taking a moment to write this great review and for mentioning Derrick. He works hard to exemplify the commitment to customer care and we are pleased to know you appreciate his efforts. Please feel free to reach out to us with any questions or future automotive needs, as we are always here to help. Sincerely, The Preferred Chevrolet Buick GMC Team

Very satisfied customer on car purchase

I worked with Ben and he did an excellent job of knowledge, friendliness, and helping out when needed. I would definitely recommend working with him and Preferred to anyone or any business for all automotive needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Marc, thank you for reviewing your recent buying experience with Ben. We will certainly share your kind words with him. If you ever need anything in the future, please don't hesitate to let us know! Sincerely, The Preferred Chevrolet Buick GMC Team

Always great!!

Always great!! And if anything they did wasn't satisfactory, they'd make it right!! They're always honest too. First time I took my car in for an oil change and the mechanics didn't make up 15,000 things wrong with my car, honest workers! Recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Stephanie, thanks for taking a moment to review your recent service experience. We always strive to provide the utmost in customer service and quality and it makes us happy to know that your feel you experienced these values first hand. We hope you continue to choose us for your future automotive needs. Sincerely, The Preferred Chevrolet Buick GMC Team

Happy Black Friday to us!

Wonderful friendly service. I couldn't be more happy to have worked with these people. Steve S. Made the whole buying process simple and easy to understand. Nothing seemed hidden from us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Almee, thanks for reviewing your buying experience and for mentioning Steve. We are pleased to know your time with him was well spent. Please contact us or stop by for a visit again if there is anything else we can assist you with. Sincerely, The Preferred Chevrolet Buick GMC Team

Buying used cars

Thank you robert corbett for helping us into a nice vehicle amd treating us well and looking out for us on the financial aspect of buying our car. Thank you and keep up the great work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank-you Angela, I am happy to hear Robert could help you find a great vehicle to meet your needs. Thank-you for choosing Preferred.

Best new car buying experience EVER!

Best new car buying experience EVER! I have already sent my son in, and he also purchased a new car (Thanks for the referral bonus that I am looking forward to receiving as well!) and I will continue to share our experience with Family and Friends to drive as much business your way as I can!! A huge thanks to Eric Markey and Guy Meloche for making it a painless, and fun experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank-you JOverhiser for your business and for recommending us to family and friends, we greatly appreciate it. Hope you are enjoying your new vehicle!

Service @ Preferred Chevy

Great work, and attention. Lexie and John were great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank-you Jim for your business. Happy to hear Lexie and John made it a great experience.

My wife and I are very pleased with your service.

We are very satisfied with the courtesy and professionalism of Mr. Peter Robinson in his care and attention to our mechanical problem that became apparent as we entered Grand Haven on our way home to Marshall, MI, from a 5 day trip in west and north Michigan. We are also happy with the expert service work provided by Mr. David Kollewehr. And, we were pleased with the customer waiting room and the availability of Internet access during our wait. We arrived safely home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

So happy to hear our service department provided you with excellent customer service. So happy you made it home safe from your trip. We hope to see you again at Preferred.

Great Place

Preferred Chevrolet Buick GMC is a great place to buy a car. I got a good deal on a 2010 F150. My salesman (Eric) wasn't pushy and knows what he's doing. Would buy from here again. 5/5 stars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank-you Hunter we are happy to hear you were satisfied with your buying experience, happy to hear Eric could find you a great F-150. We hope you are enjoying your truck, and we hope to see you again. Thank-you for the review.