Reviews
Great experience!
Great experience! Service was done professionally and quickly. Very comfortable waiting room too. A PLUS service department!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
The dealership was clean and people seem to be welcoming.
The dealership was clean and people seem to be welcoming. The problem was with the follow-through on the service I came in for filter changes spent $700 iand all the maintenance lights were were still on when I took possession of it. I got home and it said that I need to change my filters I had to do the reset myself… I called and left a voicemail for the service advisor no responses so it seems like the communication is absolutely an issue
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Very good service.
Very good service. And the video was a nice surprise and detailed. Very satisfied. I would recommend to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
I had a coupon for a reduced price oil change of $69I was
I had a coupon for a reduced price oil change of $69I was told regular price was $89.My bill only shows a discount of $12.74, which I should have questioned before leaving. The wair was longer than anticipated. Although I don't usually eat snacks while waiting, many took advantage of the basket of snacks, which has now been replaced with a vending machine. That's sad. The in take staff member was pleasant.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback! Thank you for leaving feedback. Please reach out to us at (770) 872-0884 so we may identify ways to improve your experience.
The service team is friendly and quick.
The service team is friendly and quick. They listen well and are invested in helping to resolve an issue as quickly as possible.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We look forward to your next visit! Take care!
First one to welcome me which is nice and was very
First one to welcome me which is nice and was very attentive to my needs and was willing to help. Great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
I was able to pick out the vehicle that I wanted.
I was able to pick out the vehicle that I wanted. I got a good price got a good trade-in value for my truck took a little bit longer than I thought as far as closing out the final sale.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us feedback about your experience with us and for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
I had a fantastic experience at Jim Ellis Buick GMC Mall
I had a fantastic experience at Jim Ellis Buick GMC Mall of GA and couldn’t be happier with the level of service I received. From the moment I walked in, the staff was friendly, professional, and attentive. They made me feel welcome and took the time to understand what I was looking for without being pushy or overwhelming.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sami went above and beyond to make sure I purchased
Sami went above and beyond to make sure I purchased exactly what I wanted. He was very responsive and stayed in touch through the entire purchase! That means a lot!! You don’t find that often
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everyone was kind, attentive, and informative.
Everyone was kind, attentive, and informative. Tom and Nick took great care of me. I know my car is in careful hands when I come to this dealership for a service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!