Reviews
Excellent customer service.
Excellent customer service. Loved the video showing the repairs being performed. Plenty of seating area to wait.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia
Oil change schedule software needs attention.
Oil change schedule software needs attention. Came in for just an oil change and it took 2.5 hours after he stated it would take 1.5 hours. Apparently it got pushed back with whatever system you guys use. James noticed it wasn’t completed and made sure to get his guys on it immediately. Took longer quoted but the service dept does great work. Big thanks to James and team but get rid of that automated scheduler.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Sami is amazing!
Sami is amazing!! His customer service is top notch and he went above and beyond for our family. Everyone at this dealership is very friendly and helpful from the managers to the sales guys and finance department. I highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Diana, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! Thanks again for the recommendation, and have an amazing day!
The service department always go over and beyond on their
The service department always go over and beyond on their services! Brandon, is a top tier employee!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
Car broke down within 24 hours and I left message with GM
Car broke down within 24 hours and I left message with GM and he never called me back.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Tom took care of me and really felt like he had my best
Tom took care of me and really felt like he had my best interest in mind. I was asking his opinion on some things regarding my truck and he told me about things he has done to his and thinks he would recommend for mine. Had a great experience with him and the mechanics on site.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!
Service is always exceptional at this dealership.
Service is always exceptional at this dealership. It is extremely clean in a very professional atmosphere. If you’re getting service on your vehicle, they have a great waiting area and they are even as calm as to offer you a ride back to your home or office if you are nearby can’t say enough great things about the entire workforce.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tammie, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
The salesperson and finance manager were able to get me a
The salesperson and finance manager were able to get me a financing deal in timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Charles was rude and also refuting the context of the
Charles was rude and also refuting the context of the conversation I had with Kim prior to my bringing the car for service. He kept on saying he had the recordings but the contents should be clear about the rates.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Service representative, Ed is always so helpful and
Service representative, Ed is always so helpful and nice. I received excellent prompt service. I think your dealership is so much better than dealership I used on my old equinox. I only use your dealership for my 2023 Equinox. I appreciate Jim Ellis Buick GMC. THANKS, Erin
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!