Jim Ellis Buick GMC Mall of GA

Good experience with my purchase, Steve E. was great, knowledgeable, great follow-up, felt he was looking out for me and had my best interest in mind. Had some minor issues that needed service dept attention. Charles was also on point. Good follow up and follow through. Again good experience.

The service advisors are always professional and courteous. Very quick turnaround on Monday for my service and recall!

They have Good service but they are a little pricey on the labor charges there

Great, service and fast That’s why I like to go there and get the oil change and anything that i need

Used car buyer beware! My Wife and I went to go look at a clean vin 3GKALPEX8LL134485 2020 GMC Terrain today. Salesman Morris helped Us. My Wife asked for the Carfax report, after We returned from the test drive. Car came from Florida and was purchased from an auto auction. We then suspected a flood car and asked Morris. He stated the Carrfax report came with a "money back guarantee"..lol. We then went back to the car for further inspection. I removed the glove box compartment and sure enough, rust all on the dash supports. We then opened the trunk and a pool of water where the spare sat.. My Wife and I thanked Mr. Morris for his time and not walked BUT ran out! They are selling used flood cars my peeps!

James was incredible. Super customer focused . Spent time explaining service procedure and navigation of new vehicle

Brake pads and rotors were not replaced properly on a Thursday. Bolts on calipers were not tightened correctly. Truck had to be towed back to dealership on Monday. Parts were ordered Monday afternoon to arrive Tuesday morning. I had not received any communication by 2PM, so I called the dearlership to check on status. Service advisor said it was completed and working on the paperwork. About 30 minutes later, service advisor called back and said it was not finished. The wrong parts came in and he was not informed of the situation. They reordered the parts for delivery first thing Wednesday morning. By 12:15PM, I had not heard anything, so I left a message with the Service Manager. Ten minutes later, I received a call from the Service Advisor informing me everything was checked and completed properly. I asked why no one had called to inform me the truck was done and ready for pickup?? Why did the customer (me) had to call? No reply. At a minimum, at least they could have cleaned and vacuumed the truck.

Had to deal with call center to schedule service appointment, arrived for my service appointment and service area seemed to not have scheduled a slot for my vehicle to be checked out - like they were not even expecting me. Waited four hours or more for rude service adviser with zero personality to come to the waiting area and simply throw an estimate paper at me that stated I needed a new engine… Only $9500! Or for $3500 they could put new piston rings in! That was it - he basically said nothing but those were the two options. Vehicle had a recall on it regarding engine piston rings and this dealership did not even try to educate me about this or even ATTEMPT to see if GM would assist me with this recall issue! Went to Carl Black GMC in Roswell and was perfectly taken care of with Service Manager actually reaching out to GM to see if they would assist with this older recall issue on my vehicle - he got them to help me out!! I will never be back to Jim Ellis for service or to purchase any vehicle! I had purchased a pre owned GMC small SUV just for our grocery-getter car and have owned around 36 vehicles (a dozen or so brand new) in my life and have never seen a service advisor with such poor customer service!

Philip Scott, salesman, did an amazing job showing the vehicle inventory. I did not feel pressured. Mr. Scott has a vast knowledge of all the vehicles Jim Ellis has to offer. When I returned to the dealership to finalize the purchase, Mr. Scott had all the paperwork ready which streamlined the process. In the past, I have spent hours in a dealership waiting on paperwork. This purchase was quick and painless. Mr. Scott was patient with all my questions and inquiries. He was available by phone and all answered questions as if it was his ultimate goal was to keep this entire process as pleasant as possible. I will definitely purchase my next vehicle from Mr. Scott.

Outstanding and professional customer services from salesman, sales manager and finance assistance.