Reviews
Good communication and attentive service.
Good communication and attentive service. Tom did a great job dealing with the whole repair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for highlighting some of our staff who helped make this such a great experience!
Very clean and professional, gave me very good detail on
Very clean and professional, gave me very good detail on the condition of the vehicle I have.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to know we have been able to exceed your expectations and really help you out!
Brandon is the best customer service in the servicing
Brandon is the best customer service in the servicing department. He is understanding, informative, friendly, courteous, patient, professional, and always smiling (service with a smile). He keeps you abreast all the way about your vehicle. Brandon also respects your time and values it. I really appreciate the customer service that I received from him. Thank you Brandon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.
Brought a clean truck with no issues.
Brought a clean truck with no issues. 6500 miles. Dealer decided to top off my DEF fluid even though I didn’t ask. Came back to pick up my truck and it was dirty and they spilled corrosive DEG fluid all over the truck. Leaving stains. Now my Def system says full even though it’s got 1500 miles. So now I’ll be back next week to get that addressed!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0884 when you have a chance. Thank you, and we look forward to hearing from you.
my communication with Charles was excellent.
my communication with Charles was excellent. He was a great service advisor to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!
Service department is efficient at getting customers in
Service department is efficient at getting customers in quickly. Courteous reception and a great follow up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
This is the second car I have bought from Fred.
This is the second car I have bought from Fred. I love the Buick Encore they are fun to drive. The turbo engine makes them fast and the 18’ tires are nice smooth ride.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Good Constumer service… we really enjoy shopping the new
Good Constumer service… we really enjoy shopping the new car .. definitely I am recommend thanks and thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
They have a great detail department.
They have a great detail department. I usually just come for all my services, but now I come for detail services too! Highly recomend to all jim ellis customers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Thanks as always to the team and Brandon cannon thank you
Thanks as always to the team and Brandon cannon thank you very much for all your great work and attention
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dora, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!