Reviews
Victor was amazing and made the experience painless… I
Victor was amazing and made the experience painless… I will say there were a few salespeople they that didn’t even address me. I like Victor he was unassuming….
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service advisor or customer service, I didn’t get her
Service advisor or customer service, I didn’t get her name but she was super nice but the service Technician on the other hand named Kevin was very rude and very short fuse. We will not be taking our car to get serviced at GMC Mall of Georgia.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.
They problem was not resolved.
They problem was not resolved. The sensor is still not working. Unfortunately, my experience at this particular locations is full of long waiting time, and bad customer care.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. Please reach out to us so we can work towards a resolution. We hope to hear from you soon. All the best, Jim Ellis Buick GMC Mall of Georgia (770) 872-0884
Fantastic dealership was a pleasure service was great
Fantastic dealership was a pleasure service was great people very friendly and knowledgeable will continue to have my truck serviced here
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Ed is very prompt to respond and Service is always
Ed is very prompt to respond and Service is always reliable so far from Jim Ellis. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
James is very professional and helpful and customer
James is very professional and helpful and customer oriented. The Jim Ellis dealership provides very good service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mr. Charles Pryor is an absolute professional. Very
Mr. Charles Pryor is an absolute professional. Very honest and knowledgeable. I'm very happy with the service at this location.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you found our staff to be supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Feel free to reach out to us if you need anything. Have a wonderful day.
Great service, great communication throughout the time
Great service, great communication throughout the time they had the vehicle and they are always very focused on customer satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service and outstanding customer experience.
Excellent service and outstanding customer experience. Kevin went above and beyond and took care of our needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!
James was awesome.
James was awesome. He communicated and followed up like he said he would. I enjoy this dealership and how clean everything is. The tech even sent me a video with status of work. Pretty awesome
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!