Reviews
Very easy and smooth process - great experience.
Very easy and smooth process - great experience. Sales and Finance departments all very friendly and easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Was told my Truck had adaptive cruse it don’t took good
Was told my Truck had adaptive cruse it don’t took good care of me other than that
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!
My appointment was on time.
My appointment was on time. I was kept updated on the progress and expected time of completion
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Overall fairly happy with the vehicle.
Overall fairly happy with the vehicle. A few things could’ve been done better, really just meeting expectations. I purchased a vehicle in high demand and was forced to pay for tinted windows but the windows weren’t tinted. Forced to pay for wheel locks but I don’t have wheel locks. Forced to pay for rubber mats but I don’t have those either. I’m told I’ll be given a chip to later add on heated steering wheel and front and rear sensors which I’ve also paid for. As I’m driving my brand new vehicle I’m wondering what other options I may have paid for that aren’t on it.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! We hope to see you soon!
Great experience.
Great experience. Thanks too all! Will be back again for next oil change and fluid and tire check up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, Our staff is committed to providing each of our clients with the best automotive experience! We can't wait to see you again, have a great day.
Had to pay for tire rotation and wash job that was
Had to pay for tire rotation and wash job that was supposed to be included with the contract!!
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Your comments help us improve, so we appreciate your honest feedback. We sincerely appreciate your business and hope to see you again soon.
They were very friendly, helpful and honest.
They were very friendly, helpful and honest. We appreciated their willingness to work with us on every part of the deal. Would definitely go back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall of Georgia! If you have any further questions, please give us a call. We're always happy to help!
This was the worst Service experience I’ve ever had, and
This was the worst Service experience I’ve ever had, and I’ve owned and driven cars for over 60 years
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The buying process was smooth and painless.
The buying process was smooth and painless. Craig and team at Jim Ellis did a great job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we want all our clients to have a comfortable and stress-free experience with us! Thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.
Everyone was very nice and I never felt pressured to make
Everyone was very nice and I never felt pressured to make a purchase. I love my new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!