Reviews
I came in for an oil change they were prompt a cordial to
I came in for an oil change they were prompt a cordial to my concerns and took care of my needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was taken care of like family.
I was taken care of like family. Received service that I was not expecting because I never received it from other dealer. They even made the impossible happen. Highly recommend them to anyone and will shop from Jim Ellis, Buford again and again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Jim Ellis GMC is always so helpful and I’m glad I chose
Jim Ellis GMC is always so helpful and I’m glad I chose them to be my dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are glad we could help! We sincerely value your business and look forward to your next visit!
Outstanding service from James!
Outstanding service from James! Always very informative via texts, emails, and phone calls about our vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
From the moment we walked in the door until we walked out
From the moment we walked in the door until we walked out with our new car was a very great experience. The car sales man was great and helped in everything. The loan officer was great. We will be back to buy another car and will not change the sales man or the loan officer. My experience was priceless. I did not feel like they where trying to sell me a car I felt like I was looking at cars with a friend. Thank you for all your help getting my husband first new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Sales person was knowledgeable, responsive and extremely
Sales person was knowledgeable, responsive and extremely hopeful. Jim Ellis is the only place we will purchase our cars they are honest and straight forward !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
I made an appointment to have the transmission on my
I made an appointment to have the transmission on my truck looked at. I came in for the appointment a week later only to find out that the tech was on vacation. About 3 & 1/2 weeks Ed called (not the original advisor) with an appointment and a loaner car. Brought the car in as scheduled on Monday. Tech didn't get to it. Tuesday tech wasn't in. Wednesday tech still didn't get to it. Finally late afternoon the tech test drive it,looked at codes said everything is normal. I still think there is an issue with the transmission, guess only time will tell.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Kevin, Thank you for taking the time to let us know about your experience. We sincerely apologize for the lack of communication and we will be addressing this with our team to better our processes moving forward. Please reach out to our Service Manager, Sean Garrett, at 678-889-8881 if you'd like to discuss this further.
They are very professional and that makes you feel at
They are very professional and that makes you feel at ease. Knowledgeable and happy people
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help! Take care!
Well taken cared of.
Well taken cared of. Will come back to this dealership..very responsive and well organized
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi. Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!
Jim Ellis service department is excellent.
Jim Ellis service department is excellent. Traveling from Ohio our 2021 Suburban lost a lifter. Drew and his team got the vehicle in and repaired in a phenomenal amount of time and had it back on the road to Ohio. I cannot express the gratitude and thanks I have for this dealership. I would recommend Jim Ellis for all your GM/Buick needs. There are not enough words to express how professional the Jim Ellis service department treated me and my family. Thank you Drew and team from the bottom of my heart.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi. Our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.