Reviews
I have been coming to this location for several years,
I have been coming to this location for several years, with the exception of other customers not caring about children being present and listening and watching tv that is not appropriate for all ages and nothing being done to help rectify the issue we have loved this service center. We are also sadden by Tate no longer being here and wish more could have been done to have saved him, serious loss of an outstanding employee. Kovoki is whom we worked with this go round and he is another great advisor at Jim Ellis.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you for taking the time to leave a review for us at Jim Ellis Buick GMC Mall of Georgia. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
Good people that helped me through out the process of
Good people that helped me through out the process of securing a new truck and getting the accessories attached too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
Nothing I came for got repaired or done.
Nothing I came for got repaired or done. Wash job was only $25 but I would rather pay $45 and actually get a clean car. Will not be back.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact our scheduling department at 678-889-8880 if you would like to take advantage of the offer that we extended to you for complimentary pick up, detail, and the return of your vehicle. We hope to hear from you soon!
Very pleasant and very helpful.
Very pleasant and very helpful. Did a wonderful job. I would recommend dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, your satisfaction is our top priority. Thanks for the recommendation, and have an amazing day!
GreaT staff kind and courteous very helpful.
GreaT staff kind and courteous very helpful. Always willing to answer questions about your vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Pleasant and polite staff.
Pleasant and polite staff. Knowledgeable of products, people friendly will recommend friends and famy members
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Jim Ellis Buick GMC Mall of Georgia is a great
Jim Ellis Buick GMC Mall of Georgia is a great Dealorship! I take my car there to be serviced and they are always helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Honestly, The service centers needs improved.
Honestly, The service centers needs improved. I spend 2 hours and 15 minutes for an oil change and tire rotation. Only to have them bring me truck out and the tires pressures were totally out of spec. One front had 73lbs the other 60 and the dually tires had four different pressures. Bad enough you pay $140 for an oil change but you would think it would be done in a timely and efficient manner. FYI, I had the first appointment of the day at 7:30.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Jim Ellis Buick GMC Mall of Georgia
Execellent customer service Process went smoothly
Execellent customer service Process went smoothly Will be doing more service with them in the future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Knowledgeable and friendly staff who know their business
Knowledgeable and friendly staff who know their business and go the extra mile to take care of you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.