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Jim Ellis Buick GMC Mall of GA

(4,345 reviews)
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,345 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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Service

Good clean facilities l, plenty of waiting space. Timeline they gave me for service time was accurate

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

David in Customer?s Services

David in customer service was very helpful and professional..Awesome Service David!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall Of Georgia

Buyer

Great service every time and the waiting facilities are great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

Craig and the staff did a great job making me feel...

Craig and the staff did a great job making me feel comfortable with the negotiations and making sure my jeep was perfect before leaving the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Buick GMC Mall Of Georgia! We sincerely thank you for the positive review, and look forward to seeing you again soon!

The whole team did a great job making it so easy..you got...

The whole team did a great job making it so easy..you got me in and out very fast! Maybe a hat would be cool to receive!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is great to hear everything was done quickly and to your satisfaction! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Jim Ellis is not your typical car dealer.A are a notch...

Jim Ellis is not your typical car dealer. A are a notch above. Andrea and Richard were so nice and helpful. I live 5 hours away in Brunswick, Ga and I purchased from Jim Ellis in Buford, Ga. You can’t go wrong with a purchase from Jim Ellis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Buick GMC Mall Of Georgia!

Service department was very poor!Would not use them...

Service department was very poor! Would not use them again. I had no problem in Texas with my GMC. Will find another GMC dealership to purchase my new GMC and have service done.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 884-4641 at your earliest convenience to discuss how we can turn this experience into a positive one.

Owner

Great customer service person who scheduled my service. The way I was treated when I got there should get no stars.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for letting us know about your recent visit to Jim Ellis Buick GMC Mall Of Georgia. Please contact us at (770) 884-4641 when you have an opportunity, and we will be more than happy to try and turn your experience around.

I called and was pleased with scheduling the appointment....

I called and was pleased with scheduling the appointment. Service was very timely. Tate Gardner represented Jim Ellis with a great attitude and prompt attention.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi there, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

I enjoyed working with Michael Taylor. He made the car...

I enjoyed working with Michael Taylor. He made the car buying experience smooth. I would recommend him in a heartbeat to my friends in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC Mall Of Georgia. We sincerely thank you for the positive review, and look forward to seeing you again soon!