Jim Ellis Buick GMC Mall of GA

I scheduled an appointment with the service department 4 or 5’days ahead. Got to my scheduled appointment and walked inside as instructed. Guy at desk whom I believe was a manager and was not very friendly or helpful and asked me to take a seat and someone would be with me. After 20 minutes someone came and verified what I was having done. I was there for a oil change and tire rotation. After 2 hours of waiting... I checked out and was walked to my car (very nice). Upon pulling out onto the road I look down and notice a yellow light is on my dash. I immediately call back and the guy said well can you bring it back they forgot to reset the system. Needless to say after 2 hours of waiting for a standard oil change and tire rotation you would think everything would be complete. This is unacceptable and makes me wonder about competency of who is working on my vehicle. I was unable to return due to work issues but will be returning to get this completed. I do have a service contract but am not feeling very confident about service.

Dealership did a fantastic job. They took care of everything required in one visit. Recall and Service, Timely. Complete. I was completely satisfied and highly recommend the service department.

Sean was great and handled my visit very professionally. He fit in two service recalls as well as the oil change and tire rotation. Nice overall visit

Everything was great except for the fact I never expected to be charged over $300 for routine maintenance. That part I really don’t understand.

I bring my vehicle here for a piece of mind knowing they’re a reputable company that will take care of my Buick. This past time I wasn’t pleased. The employee I had handling my appointment, he told me that since I was dropping my car off, everyone in the waiting room would be done before me and that I could come back just before 4 when they closed to pick up my car. I’ve NEVER been told that, (him really, why I make appointments). I told him that was unacceptable and I’d be back by noon to pick up my car. I also expressed that I needed one of my tires checked as it had been setting off the low pressure alarm for a week. I was told by the same employee that the techs don’t have time to do extra checks outside of what they already do, so I’m return I was told I have a bad tire. My tires aren’t even 2 years old and I bought them from that dealership. I’d say this definitely wasn’t the best service appointment and I’ve had better.

My car was towed to the dealer on a Sunday. I called them the next day to let them know what is going on with it. I was told they were very busy and may not get to it that day. I called back in the afternoon and it still hadn’t been looked at. I ended up getting a loaner car until it was fixed. This dealership puts too much emphasis on service appointments, and they don’t have someone to take care of emergency or non scheduled customers.

Sean got my car in and out very fast and did what was needed. I had an oil change done and they looked at my windows to see if something was wrong.

Leo is very responsive and explains everything . Great customer service. Easy to make an appointment Comfortable waiting area was kept informed about the progress of my visit by Leo

I took my truck in for an intermittent problem with radio under warranty. My explanation of the problem was assessed, vehicle was checked out and parts ordered. I returned a few days later when touchscreen came in to have it installed. Time will tell if that fully corrects my problem but so far so good.

Every part of the service was seamless. I was kept informed of the progress, and the service representative went over the charges. Every thing went well.