Jim Ellis Buick GMC Mall of GA

Chevy truck recall . Made an appointment got in and out with no drama . Truck was ready as stated . Good experience at this dealer service dept.

I came in for service due to a recall letter on brakes I received from GMC. On-line appointment scheduling was convenient and Service was prompted and courteous.

Staff helpme for fix my flat tire for garantie, awesome service ! Me. David very nice guy. Theta find from the store the correct tire and Brand New one for my car !

From my initial call with Jason Dowdy , I was impressed with the positive , honest, want to please attitude of everyone at Jim Ellis. Jason made it possible to purchase, at a fair price , the Yukon my wife and I had selected. After we agreed on the deal , Perry Mallory took over and patiently educated me on all the wonderful bells and whistles that came with the Yukon. Finally , Jasmine Kennedy took over to handle all the financial arrangements . She was faultless in every aspect of this transaction. Before retirement I was the Pres. and CEO of a $ billion company , I would have been elated to have had Jason , Perry, and Jasmine working for me. Long term success of any enterprise is ultimately determined by the professionalism of its people. This is why Jim Ellis is and will continue to successful.

This was my second purchase at Jim Ellis GMC in Buford. My wife and I traded our 2016 Sierra for a 2020 Sierra. Both times at this dealership I must say that it was the best car buying experience I've ever had. In 2016, I was assisted by Sam Karaki. For my new truck, I was assisted by Nelson Carbo. Both gentlemen were fantastic. Nelson worked hard to get the truck we wanted. Sam recognized us from across the parking lot and greeted us. He actually remembered us from 3.5 years ago! I have never met a member of this team who were not top notch. Everyone should come see the Jim Ellis GMC team in Buford.

20 hours ago I scheduled some maintenance for today at Jim Ellis GMC at the mall of GA. I took the day off from work to have this done. I knew that I needed an oil change and a tire rotation, and I was pretty sure that I needed new brakes. I was told that they would be needed this visit or the next time I got my oil changed. From start to finish, I was there 5 hours and 14 minutes. That's ridiculous. I was informed towards the beginning of my visit that my car did, in fact, need a new set of brakes, but to my surprise, my car needed new tires, too. I approved the brakes and went and researched my tires. Turns out I purchased them from Costco in February 2018, and I had put on maybe 20,000 miles. I received little communication, but towards the end I was told it would be 60-90 minutes more, which would eventually lead me to the total of over 5 hours there. After getting my car back, I sent an email to Jim Ellis and the GM of the dealership. Roughly 45 minutes later, I received a call from the service manager. More on this in a minute. I left the dealership to go to Costco to have them help me with the tires. They re-measured the tread life and got a different measurement that did NOT require replacing my tires. I'm not sure if my advisor was just trying to make a sale or not, but Costco didn't see the need to replace the tires. Back to the phone call from the service manager, Chris. He called to speak to me about my email and my experience there. He admitted that the whole visit took roughly an hour longer than it should have. He admitted that more should have been communicated to me about the time. Yes, my advisor offered me transportation somewhere, but I had no idea how long things would take. During my call with Chris, he asked me if there was anything that he could do to make it right. I told him no. I said that because it is not my job to ask for something or to come up with some manner to smooth things over. If the dealership valued me as a customer instead of just the money I bring there, then Chris would have found a way to make it right. He didn't. I won't be back as a result. Do yourself a favor and go elsewhere. I know that's where I'll be going.

I felt comfortable in my car buying experience. I walked in without an appointment and was still made to feel welcomed. I remembered having a positive experience at a different Jim Ellis dealership in Chamblee so at this point I would have to say the people and their process makes the difference.

Steve was great 2nd time i bought a car from him and as always great service. Sales Manger was help and the finance guy as well

Craig Abel was excellent, I knew what I wanted, I came in that evening told him what I wanted and he quite simply got right to it . I think I was out the door in about 1.5 hrs with my new truck. No hassles and very pleasant experience. I would refer my friends in a heartbeat to Craig Dr. Carpenter

Everyone at the dealership listened to me, and they did everything possible to help me make the right decision on my automotive needs. ultimately with the staffs help, I drove away with the truck I wanted at a great value.