Fletcher Jones Audi

I've bought over 15 vehicles in my life and this was THE BEST car-buying experience, ever. Colleen Marchesi (Hertz) and her team did an excellent job. Colleen helped me get the exact car I wanted and she was transparent about pricing, including scouring everywhere possible (including Costco) to find discounts for me. The car delivery process (by Omar Ocasio) was exceptional. Omar patiently explained all the features of the vehicle. Bret Anderson in Finance was professional, helpful and provided great insights, which were helpful. I will be back for my next car in three years. Thank you for making the car buying experience a great one!

"I gotta guy" Thank you, Daniel! My service advisor Daniel C was friendly, professional, and incredibly helpful. He took the time to listen to my concerns about the car and explained everything clearly and concisely. This made a significant difference in my overall experience.

Our Audi advisor, Tim Mettille is trusted and appreciated- for many years. Responsive, professional and very effective. We always feel he has our best interests as a priority. Also he's very enjoyable to deal with. The whole Fletcher team is top notch.

Did not want to drive to Chicago. Offered to meet them halfway to look at car but was told by a sales rep they “ didn’t do that”.

Numerous services were done while waiting less than four hours and one service was had a service bulletin.

Very quick and full response to my inquiry - and great follow up. Only communicated via email and did not purchase.

The service here is amazing all around! From the moment you go in to drop off your vehicle to the moment you pick it up they’re updating you and keeping you informed on what is going on. Manny Arroyo helped me out and he was beyond helpful; I’ll definitely be coming back with any future vehicle needs because of the great customer service here!

This location has always given excellent customer service and repairs. Samir is great and very knowledgeable. I’ll definitely be back.

Tony Prusak went above and beyond with my service recently. I’ve was under the impression that I had to return my loaner vehicle with a full tank or I would be charged $10 a gallon. I drove my loaner less than 7 miles and when I filled up the tank it was almost $35. When I came in to return the vehicle and told Tony, he immediately called his supervisor and then comped my wiper blades. The reimbursement not only canceled out the gas that I had purchased, but also refunded additional money to me. It was so unexpected and thoughtful of him. It really made my day. As a woman in Chicago, I have experienced sexism more than once when dealing with various services. So it is extremely appreciated to feel like a valued customer. Thank you Tony!

My wife brought our 2023 Audi A5 to FJ Audi service for an oil change on 1/26/24. I picked up the car the afternoon of 1/29/24. At the time of the pick up, the service advisor and I sat inside the car trying to reprogram both keys. He did not ask me to do an inspection of my car and I promptly left shortly after. Once I got home, I noticed there are two dents on the hood which were never there before. I immediately texted my service advisor and sent him pictures of those dents. I brought the car back to FJ at 8:35am the very next morning on 1/30/24. I met with both the SA and the Service Manager, Andrew Rajchel at that time to discuss a path forward. I informed them that the car is meticulous taken care off as the hood has a full XPEL PPF with ceramic coating. In addition, neither my wife or I recall any rocks hitting the hood. As you know, the PPF is designed to protect the surface from gravel/rocks and prevent paint chipping. It would have protected the hood if a rock/gravel would have hit the hood. By the shape of the dents, it appears to me that certain tools may have impacted the hood as both dents are parallel to each other with one having a round impact point. On 2/2/24, Andrew phoned and informed me that the dents were already present when the car was dropped off. A grainy photo was sent to me with 2 spots circled representing the "dents". FJ's photo is inconclusive at best since the car was full of salt and the picture quality is grainy. Anyone could have circled any of the spots on the car and claim it is a dent since they all looked the same. I was advised to file an insurance claim to get it fixed. I emailed the General Manager of Fletcher Jones, Dan Flood on 2/2/24 informing him of this situation and he replied on 2/5/24 stating that he "apologizes for the issues you are having but we will not be paying to repair any damages on the hood." I have taken the vehicle to 2 auto body shops and a Paintless Dent Repair (PDR) person and all three indicated that it is not possible a kicked up rock could have caused the dents. The shape of the dents were from some sort of heavy impact which caused damage to the hood. My car went to FJ Audi for a simple oil change and came out with 2 ugly dents on the hood. FJ did not take any responsibility whatsoever. I will never bring my business to FJ Audi ever again as I have informed the General Manager. They have lost me a customer for life.