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Midwest Auto Store

(331 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
(859) 838-3996 (859) 838-3996

Reviews

(331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Midwest Auto Store from DealerRater.

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Great service

Everyone was nice and great. We are very happy with the car and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awful Experience!

This place was terrible. I went in very interested in a car. NO ONE CAME OUT TO HELP ME! I had to go in and find someone. Then I bought the car and it needed Ohio inspection and approval. They instructed me that they would take care of it along with a burnt out turn signal and to come back in the pm the next day and it would be done. Went back, they didn't do the inspection and no turn signal. I had to wait FOR 3 HOURS for them to install the bulb (wouldn't pass inspection without). Then I had to take it and pay for the inspection myself. I will never go back here. I was stuck there for 3 hours and the staff wasn't great either. STAY AWAY!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Best auto buying experience

Highly recommend Midwest Auto sales in Florence, KY. I got an awesome deal for a great car that is dependable and safe! They have awesome customer service in all departments. I had the pleasure of being helped by Kevin Lowe, he helped me find exactly what I wanted /needed for my life style as well as giving me the best price around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Poor follow through

I emailed to ask about a car listed at their dealership that was only listed with a mileage of 1! Someone called me back, said he'd investigate, and he never got back to me!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great service from beginning to end.

The team at Midwest Auto Store goes above and beyond customers' expectation. The have a state of the art repair shop, and their prices are the best in town.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Buying Experience

I Highly recommend them I got an awesome deal for a great car that is dependable and safe. I went in not expecting to get anything newer but I did and they have awesome customer service in all departments. However I enquired about road hazard for tires but no one got back to me not looking for entire warranty but road hazard for tires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buying experience

I Highly recommend them I got an awesome deal for a great car that is dependable and safe. I went in not expecting to get anything newer but I did and they have awesome customer service in all departments. However I enquired about road hazard for tires but no one got back to me not looking for entire warranty but road hazard for tires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Car Dealership In The Tri-State!!!!!!

Def LOVED our business with this dealership. Very professional, very, nice, and down to earth crew. I personally worked with Kevin Lowe who is very honest and trustworthy! Even turned us away from cars that were no good for us. I will continue to buy my vehicles thru this amazing dealership. Thank you all!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

We work with Anna, when buying my new car. She was very helpful and accommodating when getting the car I wanted. I knew the car I wanted, and they helped me get it with my trade in and made it all go smoothly. We where very happy with the deal we got on both the new car and the trade in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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midwest auto store

Kevin Lowe took great care of me and helped me get into my car that night. Everyone is willing to work hard to help you find the best car for you. Thanks guys, I still love my car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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