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Midwest Auto Store

(327 reviews)
Visit Midwest Auto Store
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
(859) 838-3996 (859) 838-3996

Reviews

(327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Midwest Auto Store from DealerRater.

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Good experience

Kevin Brinkman was great to deal with. He was nice and not pushy. When buying a car that is the best way. Thanks for the help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Got the truck I was looking for

Kevin Lowe assited us in finding the truck we were looking for. Took the time to contact Dodge to make sure the truck had the features I needed to tow my horse trailer. Allowed us to go home and "sleep on" making a decision without turning on the "high pressure" salesman routine.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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got me the car I wanted

Kevin Lowe has done amazing job I have bought 3 cars from him in past 9 months. He has went above and beyond to find my son a car and find me 2 of my favorite cars. He promised after a year he would get me a better rate if I made all my payments. Dropped 8 % Thanks Kevin Lowe snd midwestautostore

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service,friendly atmosphere

I was treated with respect and friendly service all questions were answered quickly and negotiations were fair.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Melissa got my car done

The service writer is awesome she gets the job done. Melissa is great and is doing a awesome job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great People

I am so glad I went to Midwest Kevin Brinkman is a very good saleman I think all of the employees are very friendly and has a good personality all of the department is great I tell everybody that if you are looking for a car go to Midwest and ask for Kevin Brinkman he will help you out I love my car and I want to thank everyone at midwest

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Everyone was nice and great. We are very happy with the car and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awful Experience!

This place was terrible. I went in very interested in a car. NO ONE CAME OUT TO HELP ME! I had to go in and find someone. Then I bought the car and it needed Ohio inspection and approval. They instructed me that they would take care of it along with a burnt out turn signal and to come back in the pm the next day and it would be done. Went back, they didn't do the inspection and no turn signal. I had to wait FOR 3 HOURS for them to install the bulb (wouldn't pass inspection without). Then I had to take it and pay for the inspection myself. I will never go back here. I was stuck there for 3 hours and the staff wasn't great either. STAY AWAY!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Best auto buying experience

Highly recommend Midwest Auto sales in Florence, KY. I got an awesome deal for a great car that is dependable and safe! They have awesome customer service in all departments. I had the pleasure of being helped by Kevin Lowe, he helped me find exactly what I wanted /needed for my life style as well as giving me the best price around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Poor follow through

I emailed to ask about a car listed at their dealership that was only listed with a mileage of 1! Someone called me back, said he'd investigate, and he never got back to me!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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