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Midwest Auto Store

(327 reviews)
Visit Midwest Auto Store
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
(859) 838-3996 (859) 838-3996

Reviews

(327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Midwest Auto Store from DealerRater.

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Great experience;no hassle

Went to Midwest Auto in Florence, Ky on a recommendation from my daughter who had purchased a car from them about a year ago. After losing my car in an accident and needing to replace my vehicle pretty quickly I decided to give them a try. My husband and I were met on the lot by Robert (the older gentleman) who gave us keys to the vehicle we were interested in and told to be safe. When we returned with vehicle there was no haggling or hassle. Car was exceptionally clean and any concerns we might have had we're taken care of before we purchased vehicle. Purchase went just as smooth as the rest of our experience and I would highly recommend them to both family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Midwest is the best

easiest Car buying experience i've ever had. Made me feel comfortable in the buying experience. Traded in our old car for a fair price and the car we bought was in great condition. Would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Much better than JD.

Very satisfied with my purchase. Traded in my old car and felt that i got a fair deal. Customer service was also top notch and very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buyer beware!

We called about a week before we went to look at a vehicle. We ere assured no major accident. Vehicle pics did not display all the minor interior damage. They agreed to match price shied car check not car fax. Long story short we should have taken car to be checked before purchase. Front end reck with major damage and thousand in repairs within 3 wks and extended warrantee is a must purchase but be carful doesn't always pay if issue happens too soon. Don't trust their word!!! Buyer beware. Don't sign until vehicle is ready to take home.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Superior Customer Service!

My husband and I have bought numerous cars over the years, and must say that our experience with Midwest Auto Store ranks very high. Our salesman, Kyle Clifton, definitely provided Superior Customer Service and was a pleasure to work with. It was well worth the 90 mile drive! Will be going back for our next purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Robert, the older gentleman

We were looking for a car for a certain need. We found it online. When we arrived at the dealership we were pleasantly surprised. Robert (the older gentleman) was pleasant, knew the car we wanted and extremely attentive to our needs. We would recommend him 100% to anyone in the market for a car. Thank you Robert for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Very Happy!!!

I came in to look at a Nisan Altima and fell in Love with the car. Skip was my salesmen he was so great to deal with. He made car buying simple and fun. That was the easiest car I have ever bought. Thank you so much for helping me get the car I wanted. I will recommend you to all of my friends. SR

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Midwest Auto Store

Skip Jones made our shopping experience very nice. We told him what we were looking for and what we wanted to spend. He found a beautiful clean Maxima for my son. We were very please with our purchase and overall service we have received. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent customer service

Couldn't be happier with my overall experience with Midwest auto store ! Kyle Clifton was extremely respectful in finding a vehicle that suited my needs and exactly what I wanted. I appreciate the upfront pricing and business approach , I was able to purchase an extended warranty that was very affordable Joe the finance manager was extremely comforting and explained the entire finance process and how it works he even showed me the banks interest rate offer! Couldn't be more pleased with my 2009 Toyota corolla and the overall customer service I have received! I would highly recommend Midwest auto store!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Buying Experience

I've had bad experiences in the past buying a used car but I was very happy with my treatment at Midwest Auto Store. Robert, the older gentleman, was very helpful and personable. There was no hard sales treatment. I felt that he just wanted us to get the car that would work for us. I feel that I got a good deal and was treated fairly. The facilities were first class and everyone was very professional. I would recommend Midwest Auto Store to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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