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Midwest Auto Store

(327 reviews)
Visit Midwest Auto Store
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
(859) 838-3996 (859) 838-3996

Reviews

(327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Midwest Auto Store from DealerRater.

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THE BEST BUYING EXPERIENCE YOU COULD ASK FOR

I GOT A CAR FROM MIDWEST AUTO, AND I WAS REALLY HAPPY WITH THEM. NOT ONLY WAS THE CAR PRICED RIGHT, BUT THEY WHERE ABLE TO GET ME BETTER FINANCING THEN OTHER DEALERS I HAD BEEN WITH. I WOULD TELL ANY ONE IF THEY WANT A GOOD DEAL TO GO TO MIDWEST AUTO

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Dealership!!!

I was very impressed with our service. They were very knowledgeable and Petey was a great salesman:) Hope I spelled his name correct. I would defiantly buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great pricing! Great employees! NO haggle prices..

Best car buying experience this retired person has ever had. Ever. Nice staff, reasonable prices, no nonsense...and a very courteous staff! No pressure. Left feeling like we both won...not just the dealer. Go here first. They aim to please! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A smooth purchase.

We found their Toyota Vensa on cars.com. It got on our short list of cars we considered. It was listed a couple thousand less than comparable used Vensas in local Greater Cincinnati. So once we got there, Joe warmly greeted us, then got the Vensa ready for the test drive. After the test drive we applied for financing then went home. The next day, Joe let use know our financing options. By the weekend, we came over to sign our documents and drove off in a great 2009 Toyota Vensa. Couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Salesman Did Not Seem Interested

My husband, daughter and I visited Midwest Auto on 25 July 2013 to look at a VW Jetta. The salesman leaned against a car the majority of the time we were looking at it and could not answer any questions. He simply acted as if he was not interested in selling a car that day. My husband started the VW Jetta we initially came to look at and turned on the air conditioner in the process. The air never turned cold. My husband asked the salesman what the problem was with the air and he shrugged his shoulders and said, "I don't know," while continuing to lean against the car. The car has been at Midwest Auto for quite awhile, therefore, I would think that the salesman should know what the issue was with the AC. We then started looking at another VW Jetta right beside it, which was higher in price, but seemed to be in better condition. We took it on a test drive and actually liked the car, however when we returned to the lot, my husband looked under the steering column toward the floor board and noticed that a metal bar that was present was rusted, which raised a red flag since we thought it may have suffered some type of water damage that somehow did not make it on the Carfax report. The salesman did wake up when we voiced concern of water damage and stated that it would have definitely been on the Carfax report, however, when we mentioned that the Carfax report stated that the car had been in an accident and had structural damage he downplayed it by saying that the reports can sometime make a problem seem worse than it is. Though, we did see a good-sized gap in the inside portion of the trunk where it had been replaced due to the rear impact it suffered. Due to these issues my husband asked the salesman if he had any authority to negotiate price and he stated that they do not change prices. My husband gave him his card and told him that we already had a check in hand since we had been approved for a loan and told him to call if the manager was willing to consider lowering the price. Since Carfax has a guarantee that they will buy the car back if it was discovered that it had suffered water damage we would consider purchasing it. Apparently, the manager was not interested. We ended up purchasing a VW Jetta in excellent condition from Kerry Volkswagen at the tent sale they were having that day and drove my daughter's first car back to Indianapolis.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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EXCELLENT BUYING EXPERIENCE

Being a single mother I was having trouble finding a dependable used car that would fit my budget. I had been to multiple dealerships and nobody would even try to find anything within my budget due to a bankruptcy sitting on my credit report. The sales associate was very polite and was quick to get the keys to whatever vehicle I chose to test drive. When I did find the vehicle I wanted I noticed a couple of minor things. Once it was brought to their attention they agreed to fix whatever with no questions asked. When discussing payment arrangements and what I could afford the sales associate got my payments exactly where I needed them to be along with an awesome interest rate to boot. I was so extremely happy with everything during my buying experience and can honestly say this was the best experience I have ever had with any kind of dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Experience

I recently traded in my 2004 Jeep Liberty for a 2009 Volkswagen Jetta. The service I got while at Midwest Auto Store was outstanding. They got the keys immediately for me to take it on a test drive. Once I got back, I knew I wanted the car and Brad sat with us for over an hour after closing to get me the car that day. They paid for my car to get inspected and also checked the tire pressure a week after I had taken the car home. I would recommend that anybody come check Midwest Auto Store out. They have great staff and the best deals around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Deceptive selling on a nice looking car

Buyer Beware. I recently test drove a 2004 Hyundai Sonata (maroon) at the Midwest Auto Store. This is a very nice looking car and the engine runs good. Unfortunately, after taking the car to a very experienced mechanic for an inspection, I began to suspect that this car has had water damage. I had noticed a fair amount of rust in the interior of the car (the radio was out initially when I drove it, later replaced). Also the outer door handles looked rusty. There was an intermittent electronic problem with the anti-theft feature on the car which was activated and deactivated by pushing the door lock button. The mechanic told me there was obvious damage to the front wheel wells. This is not normal. 25% of the wheel well on both sides was ripped away. The under carriage of the car appears weathered, he said. I also noticed an unusual amount of rust when I took a glance at the car on a lift. When I got home I reread my Auto Check file and found out that the car was in Staten Island NY prior to being repossessed 3/19/2013 in VA. It was then sold at an auction in May 2013. I suspect this car was in a flood possibly during hurricane Sandy in October of 2012. Something has happened to create so much rust. Electronic problems are often associated with water damage. What really bothers me is that the initial salesman l talked with was comparing this car to other 2004 Sonatas on the market. He said this is a good price for a car with 89,000 miles. Yes, it would be a good price if the body of the car was not water damaged!! The engine of this car has been entirely cleaned. I wonder what it looked like when they bought it at the auction! Also, the interior was missing the middle arm rest or top to the storage compartment. Possibly it had mildew on it or was water damaged . I find this kind of deception in business to be unethical. I cannot prove it but it appears to be the case.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear Jay, we thank you for your interest and consideration. As always, we value all opinions and regret that we were not able to serve you. In this situation, we have allowed you to inspect the vehicle first by yourself, then to a mechanic of your choice. You returned with a list of items that you asked to fix in order to consider the purchase , but did not mention any flood issues. I respect your assumption that it is a flood vehicle, but strongly reject this due to the following: 1. Vehicle was purchased from Toyota Financial Services in NJ on 5/20 with no flood damage Announcement. 2.A complete vehicle inspection was carried out by the auction "Adesa NJ" with no flood damages 3.Our service department has completed a check to include frame and major mechanical and I had them to remove carpet pad to ensure no water flood residue or stains. 4.Autocheck report did not disclose any flood damages. We conclude that your opinion is not factual and rely on your assumptions. We don't respect your effort to damage our reputation by posting this review on multiple website with your assumptions and pure speculation and without even disclosing this information to us. We wish you the best on your car search

Good deal, quality vehicle

We were looking for a good, quality used van. We had internet shopped and looked at various car lots. Midwest Auto Store had what we were looking for, at a reasonable price and was able to get me the loan with an excellent interest rate. Very pleased with the entire process. Sales didn't even try to stop me to have the vehicle inspected by my own mechanic-whom gave me the go ahead to purchase. I will definitely recommend this business to someone in need.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best car buying experience I have ever had!

I was needing a new vehicle very bad, i looked at many locations and everywhere was so expensive. then i came along Midwest Auto Store and the prices were great! then test drove and found one i loved! a Toyota highlander and then the buying experience began and it was very fast and efficient. made things so easy for me and the whole staff was very kind as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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