Reviews
Impeccable Dealership
I was shopping for a vehicle for my wife and in the process ran across the 2007 Roush Stage 1 Mustang at Indy Auto Source, I was very taken by the cleanliness and excellent price on the vehicle, so I purcahsed it. I would recommend this dealership to everyone who I know. I have purchased vehicles in the past at other dealerships but this dealership I feel gave me the best deal and very reasonable on price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding Service and Insights
We just purchased an impeccable Saturn Outlook from Craig and we love it! He found it in Florida, drove it to Indiana, then shipped it to us in Iowa. This is the 5th vehicle that we've purchased from Craig spanning 16 years in multiple states and dealerships. He accepted a previous trade-in from us sight unseen and paid well above Blue Book value. Craig then drove 5 hours to meet us with our new vehicle. I know few businesses that provide that level of customer service. Craig has always been honest and hard working for us and we trust him completely. Even though we live 2 states away, we will always consult Craig prior to any vehicle purchases we make in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much Amy. As always it was a pleasure working with you. You really made my day when you called to ask if I could help locate your next vehicle. The day you called I was driving with my wife of 1 year who when I meet her 3 years ago she had most of the normal preconceived notions about car dealers and the people who work for them. After I got off the phone with you I explained to Dawn how I had known you for at least 15 years and had not only sold you your first car but every car since and that you had followed me as I moved from; Saturn of Greenwood, Saturn of Indianapolis, Saturn of Fishers and even Saturn of the Quad Cities. It was very heart warming that with no Saturn stores in existence and no way of knowing where I was or what I was doing now, that you thought to and could find me by simply typing "Craig Miller Saturn" into a search engine! I think it was one of my proudest moments. I enjoy cars and love when my customers share in my enthusiasm for their new vehicles. Thanks again for your trust and although times have changed and my store does not have a big showroom; with a dedicated delivery module where customers drive their new car off the floor to the cheers (I Say, I Say, I Say Saturn!) of Saturn team members, let me offer you a huge, Welcome again to the Saturn family!
Great Experience
I have both pruchased a vehicle from Craig and sold one to him. Both transactions were handled in a professional and accomodating manner with a fair price given in both transactions. In this day and age where true customer service is rare, I think when excellent service is provided, it should be rated accrdingly. Keep up the good work Criag. You rate a 5 in my book.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great car buying experience!!!!!!
Craig and Dawn were great to deal with. I really appreciate dealing with good honest people and no hidden fees. This is the way car buying should be. I will not hesitate to call Craig when I am ready for another vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Purchase!
how about this car was purchased may 30th. it is now oct 2nd and the car is great as could be. there is no problems with the car just like craig adviced me. There was a problem with the radio and it was fixed with no expense to me and i am overall pleased all the way around! Great Job Craig. You have a customer for life. I will see you when im ready for another!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GMC Sierra
My husband I just purchased our truck about a week ago and we've already told so many others where to go when they are looking for their next vehicle "Indy Auto Source"! Even though it was our first time to meet Craig and Dawn, it was like talking to friends. They were so nice, honest and easy to deal with. There was no confusion like the big dealerships and we actually had fun meeting with them. They treated us right on our trade and know we will be back in the future. No buyers remorse here...we love our truck! Thanks Craig and Dawn
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Craig Miller was a gentleman
I am very happy with the car I bought from Craig and would highly recommend him
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Car Buying Experience Ever
Our family had recently grown and we were in need of a mini van. Craig was easy to talk to and never overbearing. He let us test drive the van for a day while we shopped other dealers and compared. The price was very competitive, and negotiations were completely painless. When we picked up the van it had been thoroughly detailed and was ready to go. There were some minor repairs which Craig quickly remedied. The van came with a 3 month 3,000 mi drivetrain warranty. A few days after we took possession of the vehicle, we had problems with fuel tank sensors and the A/C system. This would not have been normally covered under the warranty, but Craig took the initiative to see the these repairs were made right, at no expense to us, he even gave us a loaner vehicle while the repairs were made. We highly recommend this dealer, and we will call him when we are ready to buy again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
5.0 / 5.0 for service. These look like fake review
Buying from Craig seems like the best thing ever. But I've NEVER seen any perfect 5.0/5.0 reviews. Either way, Great guy.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Wrangler form Logansport, you bring up a very valid point. Since in affect anyone can post a review how does a person know if they can trust them? I would agree with you that everyone has a hand full of friends or family that might be willing post a review to help out someone they know. For this reason I have more faith in businesses that do have a large number of reviews as compared to others in their industry. As a customer of Indy Auto Source, you are aware that other than my wife Dawn who helps me in many aspects including our accounting I am the only employee. Since I personally have worked with each and every customer who has been kind enough to leave feedback on Cars.com Dealer Reviews. I can assure you that each and every raving review was in fact written and posted by our customers. After 23 years in the industry with over 19 in management I can assure you that most customers who encounter a problem will let you know about it and allow you the opportunity to make it right. Its these "moments of truth" that can allow a business to either shine in their customers eyes or make the customer feel the need to let other people know about their experience. You won't find a poor reviews on Indy Auto Source because my customer know to call me, the owner with any situation they have. Indy Auto Source Inc is the culmination of 23 years of hard work, 60 hours a week managing large Saturn Retail Facilities and simply being a student of the business. Indy Auto Source is not a job for me, it's the fulfillment of a life long dream. I enjoy cars, love what I do and consider myself very fortunate for both my business and for all of the great customers I have had the pleasure to work with who each and every day make it possible for me to come back tomorrow. Thanks again for your feedback I appreciate your opinion and understand why people might be suspect of such outstanding reviews.
Bought twice - what's better than that!
We have bought two vehicles from Indy Auto Source and both times the experience has been great. Our first purchase last year was a vehicle from inventory. It was very clean, exactly as described online and the price was better than we expected. Craig was great about answering questions and working out any details quickly. This year when we needed a second vehicle, we asked Craig to find a specific type for us. He was very particular about getting the best quality vehicle at the best price and he even taught us some new things about how vehicle conditions are rated. He worked within our price range and even got us floor mats when the vehicle ended up needing them! We have recommended Indy Auto Source to multiple friends and intend to buy any vehicles in the future from Craig as well! The fact that we are repeat customers to a car dealer should speak volumes! Indy Auto Source is the ONLY dealer who can claim us as repeat customers ever!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase