Reviews
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was there in the early morning hours. don't think it should have taken hour and half to change oil and rotate tires
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tamela, We're sorry to hear your service took longer than anticipated. The time frame for service given to our customers is an estimate, and at times when our service team is busy, some jobs may take a bit longer than expected. We apologize for any inconvenience this may have caused you.
Hi, do you need help? asked by Mir Rahman. yes I do.
Mir saw that puzzled look on my face after I had entered the dealership. helped to the service desk and started to tell me about upgrade of my car. Bought a great 2016 silver escape. everything i wanted with a lot of help from Mir Rahman, who was a lot of help with detail information about the vehicle. THIS REVIEW IS BEING DONE BY CECILIA DOMINGUEZ NOT MARGARITA AMARO(SHE IS MY MOTHER)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
Our service was great at a fair price. Would recommend Glen Williams as service adviser.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Tony, We're thrilled to hear you had a great experience. Glen is an awesome guy and we're glad he took care of your needs.
Great place to get a vehicle serviced
Took the escape in to be serviced..Everyone was nice, polite. Never had a problem with there service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey David, Thanks so much for the kind review. Our service staff is top notch and we're so glad to hear that they took great care of you.
Dianna Reeder
It look longer than estimated. Was told hour and half it was two and half hours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We apologize that it was not finished from the original estimated time. we will make sure to inform our service team to take in account to try and estimate closer time frames.Please let us know if you need anything we would love to help!
Customer Service
I dealt with Kennedy and Mack and they were both very professional and gave great customer service. I've been in a couple of times over the last year either at the dealer or the quick lane and Kennedy always remembers me. I work in a area that customer service is so very important and there are so many places I go and don't get just the basic customer service so I really praise people that do give good customer service. Great Job Guys!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Theresa, Kennedy and Mack are both great members of our service team. We're so glad to hear you had a great experience with us, and we're always happy to help with anything you need in the future.
Great staff
I have had my Mustang in the shop 2 times in the last year both times were great. The staff is freindly, very helpful and return or answer your call and questions promptly. I bought my car at rusty so I always take it there if any work needs to be done on it not matter the reason why. Thank you for taken care of my baby!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Shanna, We love hearing you've had such a good experience! Thanks for the positive words, and for your loyalty. If you need anything in the future, you know where to find us!
Determained staff
Sales were determained to make my car payment fit my needs. Although the car after all isn't what I thought it would be, they went above and beyond to make the payments I wanted happen and completed the sale. Hopefully it's this easy when I return to get an SUV.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Whitney, Thanks so much for your great feedback. We love hearing that you had a good experience and look forward to working with you in the future.
Great service
I can can call my service advisor and get right in. Chris always has been a guy that will shoot you straight and get the problem taken care of Been going to him personally for many years. Thank you for your loyalty.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Brian, Thanks so much for your loyalty and kind words. Chris is great and our entire staff is always happy to help!
Car service. Oil chg
Over all we are pleased with the service. However, My daughter told me that when she went to check her filter it was not put back on all the way and noticed after she fixed the filter her gas Milagros improved. So my only concern is attention to detail.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Audrey, We're glad to hear you were happy with our service department. Our entire service staff is trained to be incredibly attentive. If you ever have any issues with service on your vehicle, please don't hesitate to reach out - we're always happy to help!