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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(792 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rusty Eck Ford from DealerRater.

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Purchase from Nick Valentine

Thank you Nick Valentine for helping me find the perfect car for my family. I appreciated your patience while I looked for the vehicle that I wanted. The purchasing process was super easy and I felt that you worked in my favor to ensure I would be satisfied and could get the payment within my budget. Thank you for your kindness and for the extra steps you took to follow up with me after having the vehicle for a couple of weeks. You are amazing and I'll continue to send you business because I'm confident you'll take care of my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

Awesome experience! We love our new Escape!

Travis at Rusty Eck did a great job, working with us to find the car we wanted. It was our best experience in buying a car! Thank you Travis! We will be back for our next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Soooo much better than "buy here/pay here"

I am not an easy person to talk to, especially when I'm mad; but after leaving one of those low class places I found the last dealership I will probably ever use. I told Ben Benage I wasn't happy because I didn't like being treated like an idiot. He found out exactly what I wanted and understood that my credit wasn't the best. I took his sarcasm in stride when he quipped, "We aren't the number one Ford dealer for nothing." I had gotten used to hearing lately, we don't have what you're looking for but he did, however, offer something in consolation. I was hesitant about a newer Superduty, but agreed to look at it. Needless to say, it was my dream truck on steroids. I drove it, and really liked it. The part I dreaded worst was next; the negotiation and being told no because of my credit score. Ben got the numbers right and we went to Billy. Ben and Billy are the nicest guys I have done business with ever buying a vehicle. Ben was really amazing next when he put momma in a brand new car also. We both drove away in a great ride, with the best sales experience ever. Friendly, sense of humor, and hard working are the best way I can describe the two gentlemen that made a twelve year old dream come true.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Cedric Hunt

It's not often that I take the time to write a review for a salesperson, but I've found Mr. Hunt to be an exceptional salesperson. He was very patient with me, answered all of my questions, enjoyed the test drive, and very personable. Thank you Mr. Hunt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Cedric Hunt

Cedric Hunt, is one of the best Sales personnel that I have ever had to serve me. I bought my last 5 vehicles from him. He's very knowledgeable, understanding and it's noteworthy to say a very polite individual. I wpuld recommend your dealership to my friends and family because of Cedric. Great job Cedric.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jamal is the best.

Jamal is the best sales rep I have ever had the pleasure of buying a new vehicle from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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Dealer response

We're so happy you enjoyed working with our staff, Ron! The staff at Rusty Eck Ford always strives to provide personable and excellent customer service. We greatly appreciate your business, and thank you again for the review!

First time buying car at rusty Eck ford

I worked with frank on my new 2016 Ford Focus very polite person very curtious to our need very intertaining person made it a great experience and would come back to purchase another vehicle in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for your feedback. If you ever need any help, please give us a call!

Satisfaction!!

My wife and I Jus want to thank Rusty Eckhart Ford for great car.Thank Mr.Frank M. for his service as well as others who helped.We will be back for another vehicle soon.Thank You Again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Nick Valentine He is the best!

Nick Valentine has been great to work with, I have sent several friends to buy cars from Nick and he takes great care of them, Makes you feel like family! I feel like i can count on Him to give a great deal and take the extra care to get you in the New unit you deserve. I just purchased My 5th Truck from Nick really appreciate the way He took care of Me. Thanks again Nelson N Tipton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Very Happy!

We knew what vehicle we wanted and Matt and Nick went above and beyond to find it for us. We were pleased with the time they spent with us and how attentive they both were to what we wanted in our new vehicle. We did visit other dealerships beforehand and were quite offended with their pushy sales tactics. It's not that way with Matt and Nick. It was a very relaxing, enjoyable transaction. We have bought from Rusty Eck before and will again! I would recommend Rusty Eck, Matt and Nick to my family and friends. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.