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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(792 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rusty Eck Ford from DealerRater.

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Satisfied Customer

I had a wonderful experience at Rusty Eck, Travis was my salesman, I appreciated his straight forward approach, he was kind and courteous and made my experience very positive. I will definitely be back and would recommend Travis to my friends and family. Mike and Brian were genuine and kind. In Summary, my experience buying a truck from Rusty Eck Ford exceeded my expectations. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sales Pro ADAM KUNTZ is OUTSTANDING in every way!

I've dealt with many car dealerships over the years, and would rather go for an all-night root canal than buy a car. However, Sales Professional ADAM KUNTZ turned a dreaded event into one of the most positive car-buying experiences of a lifetime. The man actually LISTENS, is not the least bit pushy and was honest in every way. In the end, we got exactly what we wanted for a very fair price. Would I visit Rusty Eck Ford again? ABSOLUTELY! Thanks againl ... ADAM KUNTZ IS THE MAN!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

VERY FRIENDLY , HELPFUL,and EXTREMELY KNOWLEDGEABLE !!!

Our salesman Travis Ditch worked very hard to find us what we were looking for , he answered all of our questions , he sent us many e-mails informing us about the f-150 , he sent us an approximate price difference , we decided to call and tell him that we wanted to come and see the truck !!! We met Travis , took the truck for a test drive !! We settled on a price , he introduced us to Matt Phillips in financing ,he explained many things to us that NO ford dealer has ever explained to us before , we have purchased a number of new fords in the past !! We learned a lot !! It was a Great to meet these two young men , they made our new truck purchase VERY NICE !! Ken Spencer !! P.S. Travis helped us move everything from our old truck to the new one , Never have we had help like that before !! THANKS !!!!!! We will go back again , We use to trade with Rusty Eck Ford when they were located in Leavenworth , Ks !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We are so pleased to hear your experience with us was such a positive one. All of us here truly value your business and look forward to your next visit!

Service Review

Consistant quality of service. Will return when next service is required.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your positive review, David. We always strive to provide excellent service with a professional and caring staff here at our location. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!

Service review

Quick and easy, everything taken care of with no wasted effort. Definately see you again when due.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fast and curteous service.

Very professional and quick experience. Internet purchase and lot vehicle review was very helpful and supported my 4th vehicle purchase from Rusty Eck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy you had a pleasant experience here at Rusty Eck Ford. Thanks for the feedback and strong recommendation!

Recall work completed

Would like it ifthey would check the vehicle before bringing it around as I had to have them go clean the seats off because there was grease/dirt where the technician had set. I saw/heard the service writer ask the tech to vacuum my car and watched him look like he did it, but it was not done. It's that, or the canister was so full that nothing picked up. As far as the actual work done, I am satisfied.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Anne, thank you for your positive review. We're happy to have been of service to you.

Great Service

15' ford fusion ecoboost:Wonderful Staff, very professional, down to earth, helpful, knowledgeable, wonderful service! Thank You REFord

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

My car was serviced in a timely manner early on Saturday morning. Very appreciative of the friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you had a pleasant experience here at Rusty Eck Ford. It's good to hear our team is living up to the promise of providing fantastic service to our customers.

Great Sservices

The service was very good and the staff were great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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