Rusty Eck Ford

I went in for a oil change and the service was great. They met me at my truck and got me in quickly. They checked to see if I had any ADVANTAGE points that I could use. They also checked my tires without me asking them to.

The guys in the service department go above and beyond. I will not go anywhere else. Cody was just amazing and helpful in every way.

I've been taking my 2005 Ford F-150 to Rusty Eck for service for several years now, and Chris Fontes has always taken excellent care of my truck. And no work is performed outside of my initial service request without a phone call from Chris discussing what's up. And, if it doesn't need immediate attention, maybe just something to keep an eye on for a while, he'll let me know that too. When I was preparing to go out of state in the middle of summer and not wanting to worry about the condition of belts, hoses or anything else, the truck was checked over from top to bottom. I had a problem free - worry free 1,100 mile trip. I'd recommend Rusty Eck and Chris Fontes to anyone needing service. You really feel like you and your vehicle are a part of their family.

From my first experience of the service department , I knew and had the feeling I made the right decision with my purchase of my 2011 Ford Explorer , with Rusty Eck Ford . I did have some complications with my vehicle , but Mr. Brandon Clark the Service Manger ensured me that I was in good hands . Being that he's the service manager , he introduced me to Mr. Glenn Williams a service adviser in the department . Mr. Williams demeanor and confidence also ensured me , That I made the right decision . I'm treated with the utmost respect , with all my questions being answered . We as consumers deserve the best service after the sale with any type of vehicle . This department of Rusty Eck Ford is the standard of what all service departments should be . I called Mr. Williams for my last service , last minute and he accommodated my wishes , though the department was overwhelmed with work and he told it should only take one hour , 58 minutes later my vehicle was waiting for me . I want to thank Mr. Williams for his professionalism . Dedicated employees like Mr. Williams are so hard to find in any industry .

Took my wife's 2008 Escape in for an oil change and tire rotation as she was planning to take it on a long trip in a couple weeks. Zach Boucher was the service rep handling it for us and while speaking with him I asked if they would give it a look over to make sure my wife wouldn't have any problems with it on her trip. About an hour later he advised me that the oil had been changed and they didn't find any concerns with the vehicle except for the tires being in need of replacement (something I had already suspected). He said they would probably last or the trip though. Having a little bit of time available I told him to go ahead and put new ones on. About an hour and a half later he came to the waiting room to let me know it was ready and to come on back to his desk to sign for it. As we were completing the paperwork one of the guys that does a quick clean of your vehicle when they finish servicing it came in and asked Zach to come out to look at something. I turned and saw a group of them with Zach looking at a spot on the side of my wife's Escape. He showed me a small damaged area and explained that a gust of wind had caught the door of a car next to my wife's and had hit it. He immediately reassured me that they would take care of it and would give me a loaner while it was in the body shop. I'd like to thank the gentleman that had the integrity and honesty to report the mishap to Zach and thank Zach for his immediate assessment, apology and offer of correcting the damage. They could have been unscrupulous and try to pass it off as prior damage but didn't. They were honest, concerned, and stepped up to right the situation. We got the Escape back 3 days later and it looks perfect. Thanks.

I always take out cars to be serviced at Rusty Eck Ford / Quick Lane. This past visit was due to a flat tire. They were able to get my car in immediately, fix the tire vs. replacing it and had me back on the road in less than 30 minutes. I was extremely satisfied with the price and service I got from Cody Hobbs and the rest of the staff. I definitely recommend the Quick Lane center due to price and speed of service. Pat McDonald Wichita, KS

Brandon Hoffman did an excellent job in explaining everything that needed to be done and how much it would cost. He even made sure we had a way home because we didn't realize that we would have to leave the vehicle there.

Chris Snyder made our recent purchase of a new F-150 pickup a great experience. He answered all our questions, made us feel very comfortable, kept my son from becoming bored by introducing him to the video area and letting him sit in a Mustang (his favorite car). Chris made the experience very transparent by going over all the sales terms in great detail and not trying to slide things by us as other salesmen might do. Chris also provided refreshments to make sure we were comfortable. A very positive purchase and would highly recommend Chris for your Ford purchase.

My service started after 5 pm and was finished at 5:30 -- wonderful! Everything done was explained fully. And they were very friendly, answered any questions I had. I was very pleased.

Had a great experience, the service manager made everything a breeze. Highly recommend rusty Eck for any automotive needs, will return if needed, thank you