Rusty Eck Ford

I had my Escape in for an oil change and I have dealt with Glen Williams for 15 years he is always professional,kind,courtesy always keeps me post on what is going on with my vehicle

Chris listen and worked really hard to find my daughter the car she was looking for. At the end she picked the same car she had before her car was totaled in a wreck as she thought back on how the car withstood the rear-end collision it was a no brainer she said “Chris I want another Ford Focus”

the best saleman in the world kind good respectable with my wife an had carring with elders. he was well dressed. he was a nice guy.

I have been bringing my truck to be serviced since I bought it in 2008. Chris has always gone above and beyond to make my visits enjoyable. He is friendly, and keeps me informed of what is going on. He is the main reason that I will but my next truck at Rusty eck.

My sales representative was awesome and so helpful. He got me what I wanted and answer any questions I had. Will be back in the future I highly recommend Mr. Santos

It was the first oil change in my 2013 Edge and the service was quick. Chris was very informative about my service detail. I'll be back on the next service date.

Had my mustang in for servicing and Stuart Parker the service mgr. was very helpful in explaining what would be and approximately how long. I therefore had a good idea of how long the servicing would take. He also directed me to the service area lounge and pointed out the refreshments that were available. When servicing was done he explained the charges or lack there of. I left feeling very good the experience.

This man was awesome got exactly what I wanted. Worked around my budget. will recommend friends and family to go to him. Everyone should ask for this man.

My son's 2007 Taurus was having trouble with the keyless entry system. When using the auxiliary key, the engine would lock down and not turn over. After towing it to Rusty Eck and explaining the problem and that we believed it was the auxiliary key, the service department told us it was the battery (which we had put on a charger prior to having the car towed). They put the battery on their charger, had us pay $57 and sent us away. When the same problem occurred a few days later and we again had to have the car towed. They diagnosed the problem as the auxiliary key. They replaced the key, synced it to the car and did not charge us, which was great. However, while they had the car, they determined that the fuel pump had failed because the car was "low on gas." It cost us $430 to replace the fuel pump. We took the old fuel pump to our local high school and had the automotives class look at it. They submerged the pump in a gallon tank of fuel and connected a 12 volt power source. The pump ran quietly and instantly achieved a regulated 60 psi pressure and an unregulated 15 psi for over a minute, which was the prescribed test duration. The class cycled the pump several times and it never failed to pressure up instantly and never drew excessive amperage. In other words, the class could not get the pump to fail in the manner that the service people said that it had.

Chris is a very nice person to work with. He is truthful, kind and understanding. We would recommend him to everyone. we have no complains.