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Heritage Mazda Towson

(1,718 reviews)
Visit Heritage Mazda Towson
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 11 awards
2023 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 881-6423 (877) 881-6423
Used (877) 881-2716 (877) 881-2716
Service (877) 881-0301 (877) 881-0301

Reviews

(1,718 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Mazda Towson from DealerRater.

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Friendly staff that puts the buyer first

Going to Mazda heritage of Towson is like being with family. Gabriel Cunningham, the salesperson was excellent. He was knowledgeable, cared about my needs, and did everything he could to ensure that I left happy and with a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you enjoy your new vehicle! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again and have a great day.

Heritage Mazda Towson is A+

Recently purchased a used vehicle and had a terrific experience with Austin and Gabriel; both of whom where polite, professional and helpful. I would recommend both of them and the dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Austin Onapitan, Gabriel Cunningham and the team! If you should have any further questions or want a little more insight on your vehicle, please don’t hesitate to contact us! We would love to work with you again soon.

Good experience

Great customer service. Gabe C. Helped me get to a good price on my vehicle and was very knowledgeable about the features. I would recommend this place to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Greetings Luke! Thank you for stopping by Heritage Mazda Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with Gabe and the team. We hope to see you soon!

This place is dope

Great customer service. Gabe C. Helped me get to a good price on my vehicle and was very knowledgeable about the features. I would recommend this place to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Heritage Mazda Towson appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new vehicle for a checkup! Thank you again for the highly praised feedback.

Great experience

Everything about my experience was smooth and easy. My salesman Gabe took the time to answer all of my questions not only in person but the many many emails I sent. The response time back to me was incredible. He knew all about the car and its accessories. Jody the manager was also very knowledgeable. He was very easy to work with and help provide the information I needed to make an informed decision. Garrett is another great asset to your company. I never felt rushed even though it was a busy day. I bought the car and would never go to any otjer Mazda dealer. I will be back for sure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Sheila - Heritage Mazda Towson would like to congratulate you on your new Mazda! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again Sheila and have a great day.

Thanks Gabe Cunningham!

Thanks to Gabe Cunningham buying a car was fun and easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Heritage Mazda Towson appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new vehicle for a checkup! Thank you again for the highly praised feedback.

AWESOME!

My first car and I bought it through the best dealership! All the reviews were true. At first, I was really skeptical because car dealers are generally labeled as evil. LOL. Tom really made it a point to not give up on me and saw to it that I was given the best offer for the vehicle that I want... and I did! 0 APR and discounts for my brand new MAZDA 3! That's coming from a person with limited credit history but the business manager Garett, made it happen! They even helped me get the best quote for my car insurance (Cut it by more than half)! You will not be let down by this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Good afternoon. In response to your review, I want to take the time to thank you for praising Heritage Mazda Towson. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!

perfect

First time buying a car, and the experience was great. Gabe is a super cool guy and knew his stuff. He patiently helped me find the right car and he succeeded as I am in love with my new car. Also, the boys hooked it up with pizza and hot sauce, awesome experience awesome cars and awesome people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Alvaro, Heritage Mazda Towson would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. I will be sure to share your feedback with Gabe and the team! Thank you again for your review.

Smooth sailing

We happened to be in the area for another appointment and had a few minutes to stop and start our process of replacing an older Mazda. We met our salesman Tom Perreault and he got us a very attractive price right out of the gate. Not only that he knew the car well and even though I researched it a bit he gave me some things I had missed reading about that turned out to be very strong selling points. By the time we got home an even better offer was made. Towson Mazda is far from the closest Mazda dealer to us and I was hesitant about that but the ones closer to us didn't even come close to the number or feel of service comfort we had in dealing through the whole process at Towson Mazda. All along the way he sent any information needed quickly and kept in touch. After we made the decision to purchase from Towson the process was a smooth one. I'm happy as can be with the staff at this dealership and the product and service they gave through the process. Nice work gentlemen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your heartfelt response Miata Mike. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Tom Perreault lead you to your new vehicle, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Heritage Mazda Towson. Thank you again and have a great day!

perfect

First time buying a car, and the experience was great. Gabe is a super cool guy and knew his stuff. He patiently helped me find the right car and he succeeded as I am in love with my new car. Also, the boys hooked it up with pizza and hot sauce, awesome experience awesome cars and awesome people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Heritage Mazda Towson would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Gabe Cunningham and the team! Thank you again for your review.