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Heritage Mazda Towson

(1,718 reviews)
Visit Heritage Mazda Towson
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 11 awards
2023 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 881-6423 (877) 881-6423
Used (877) 881-2716 (877) 881-2716
Service (877) 881-0301 (877) 881-0301

Reviews

(1,718 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Mazda Towson from DealerRater.

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Heritage Mazda Towson

Sang and Garret were very helpful and trustworthy regarding the selling of my now brand new Mazda CX-5. I managed to get an incredible deal thanks to them two. I am very happy with the dealership in how they handle their business. I would recommend Heritage Mazda in Towson if anyone in interested in looking for Mazda's.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review us! Heritage Mazda Towson strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback!

Great car buying experience!

I am very happy with my new car and the attention I was given throughout my whole car buying experience! Staff is very attentive, and friendly as soon as you walk in to the dealership. Gabe was very helpful and honest, and he made sure he had done everything possible to get us the best deal on my car. I would definitely recommend this dealership and Gabe to my friends and anyone interested in buying a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great car buying experience!

I am very happy with my new car and the attention I was given throughout my whole car buying experience! Staff is very attentive, and friendly as soon as you walk in to the dealership. Gabe was very helpful and honest, and he made sure he had done everything possible to get us the best deal on my car. I would definitely recommend this dealership and Gabe to my friends and anyone interested in buying a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your complimentary feedback of Hall Mazda Towson. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

Best Experience

Best car buying experience. Gabe was great, and extremely helpful. The team here really does a great job of making you feel welcome, and not like they are just trying to push a car on you and have you out the door. Gabe really worked with me to get me exactly what I wanted with the payment plan that best suited me. I would highly suggest if anyone is looking to buy a car to go here as your first stop. You won't want to go anywhere else after that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good morning Amanda! In response to your review, Heritage Mazda Towson would like to sincerely thank you for the thoughtful feedback. Our team strives to provide a satisfying visit for each and every customer and we appreciate you taking the time to share your personal experience with us. We are pleased to hear that Gabe and the team were able to assist in making your car buying experience a memorable one and we will certainly share your feedback with them. If you should have any questions as you settle in to your new vehicle, please do not hesitate to contact us! Thanks again Amanda and have a great day.

Best team of people

Best car buying experience. Gabe was great, and extremely helpful. The team here really does a great job of making you feel welcome, and not like they are just trying to push a car on you and have you out the door. Gabe really worked with me to get me exactly what I wanted with the payment plan that best suited me. I would highly suggest if anyone is looking to buy a car to go here as your first stop. You won't want to go anywhere else after that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Good afternoon! Heritage Mazda Towson would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you, and be sure to visit us soon!

Great experince

My experience at this dealership is wonderful and is not dealt like customer trying to sell a car to you. Friendly service throughout the time at this dealership and was not really rushed into buying a car..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jason, thank you for your complimentary feedback of Heritage Mazda Towson. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

Best in the Business!!

Beyond amazing people, best service, quick and easy! I got no pressure, and all of my questions answered with honesty. Best car buying experience, and great deals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Lace, thank you for your complimentary feedback of Heritage Mazda Towson. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

Happy New Year!

I found Heritage Mazda Towson on CarGurus.com. The car was as described, staff was friendly, and the buying process was easy. It was my first car purchased from a dealer, and I would recommend HMT. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Greetings! Thank you for stopping by Heritage Mazda Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

A great experience

A few weeks ago, I purchased my first Mazda at the Towson location. Gabe made the entire process painless & was extremely helpful. I would refer Gabe to anyone looking to purchase a Mazda. Thanks Gabe!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Venglert. We will be sure to pass along the great feedback to Gabe! We hope you are enjoying your new Mazda and please don't hesitate to call should you have any questions. Happy driving!

Great sales service

I haven?t bought a car in almost 10 years and was prepared for a long and drawn out process. To my surprise, the entire experience from looking at cars on the lot to signing on the dotted line was as easy as it gets. I have to give credit to Gabe Cunningham in sales who made the entire experience quite easy and comfortable. He is very knowledgeable about the cars and the entire car buying process. He was also quite patient with answering all my questions. I couldn?t be happier and would recommend you work with Gabe if you have a chance. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi WendyW. Thank you so much for the wonderful review! We are very happy to hear that you had a great experience working with Gabe as you purchased your new vehicle and we'll be sure to share your thoughts with him. As you settle in, please don't hesitate to stop by for a regular checkup. We would love to see you again soon!