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Heritage Mazda Towson

(1,718 reviews)
Visit Heritage Mazda Towson
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm Closed
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 11 awards
2023 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 881-6423 (877) 881-6423
Used (877) 881-2716 (877) 881-2716
Service (877) 881-0301 (877) 881-0301

Reviews

(1,718 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Mazda Towson from DealerRater.

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Gabe is badass!

We went out to test drive 2 different cars at 2 different dealerships. First, this dealership was way better. Gabe was awesome, he was extremely personable and funny to boot. They were straight to the point, no sales pressure. He told us the core details of the car which again was awesome. It was the best car buying experience...ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Good morning AMandJM. Heritage Mazda Towson ] is delighted to hear that your car buying experience was a memorable one! We are also pleased that Gabe Cunningham was able to assist you with your new Mazda purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again AMandJM for the highly praised review. www.facebook.com/HeritageMazdaTowson

Repectful, fast, and exactly what I wanted with no pressure!

Working with Heritage Mazda was an easy, relatively fast, and pleasant experience. I bought a 2016 Mazda CX5 Touring from Peter Holback just a few days ago. He was very professional, knowledgeable, and worked with my budget and spending cap. He was NOT pushy at all (which was very refreshing compared to many other assocoates at other dealerships I had experienced prior) and helped me through my first-time, new car buying process from start to finish. I would highly recommend this dealership to anyone buying a car but I would really like to state how much I love the CX5 thus far! I work in the health profession and am a needed employee regardless of weather conditions. So, the AWD option (among others) in the CX5 was just the cherry on top of a plethora of features this car has to offer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Vgarrard, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you enjoy your new 2016 Mazda CX5 Touring! We are particularly delighted that Peter Holback was able to make your entire car buying experience so pleasurable. Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again Vgarrard and have a great day. www.facebook.com/HeritageMazdaTowson

Stress free buy purchase

From sales representative to internet manager, both very helpful and informative individuals. Made my purchase enjoyable and stress free. Would recommend dealer to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the positive review USMCGRUNT8288! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions about your new Mazda! Thank you again USMCGRUNT8288 and have a great day. www.facebook.com/HeritageMazdaTowson

Very relaxed approach

This was the first place I called when I was interested in a new car. I met with Gabe Cunningham. He was very relaxed and I didn't feel pressure in any way. He was also easily reachable whenever I had a question. This is my first new car, so I had a lot! Even after test driving a few other cars at different dealerships, I came back, and we were able to work out a great deal for exactly what I wanted (Mazda3 S Touring). I appreciate his help with the whole process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your heartfelt response jnurin. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Gabe Cunningham lead you to your new Mazda3 S Touring, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Heritage Mazda Towson. Thank you again jnurin and have a great day! www.facebook.com/HeritageMazdaTowson

Would definitely recommend

I recently found myself in need of a new vehicle after my car was totaled in an accident. I had an idea of what I was looking for but was not 100% sold. Visiting Heritage Mazda of Towson quickly changed that. While I initially stopped by to browse the lot and get a better idea of what kind of prices I was looking at, I ended up driving my new CX-5 off the lot. I was very pleased with the level of customer service and professionalism I received throughout my experience. My sales representative, Sang Dang was very helpful during and after the entire process. I was very pleased and would definitely recommend the dealership to anyone looking for a new/used vehicle. -Erin Rebarchick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Erin! Heritage Mazda Towson is delighted to hear that your car buying experience was a memorable one! We are also pleased that Sang Dang was able to assist you in purchasing your Mazda CX-5. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Erin for the highly praised review. www.facebook.com/HeritageMazdaTowson

great review

I just purchased a 2015 Mazda CX5 and love it!! My experience was fabulous---especially with the sales reps that helped us decide on the best vehicle for our needs. Gabriel and Sang were both patient, kind, and knowledgeable. The finance guy was very nice--quick and efficient--felt he worked with our best interested as a goal. Never saw the manager. The vehicle is the smoothest ride--great interior and options. Did a lot of homework before buying--first tank of gas--almost 26 MPG! Love it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Valerie, thank you for the kind words & sharing your experience with us. We love knowing when we've provided our customers with a great buying experience. Enjoy your new vehicle!

Great experience

I just purchased a 2015 Mazda CX5 and love it!! My experience was fabulous---especially with the sales reps that helped us decide on the best vehicle for our needs. Gabriel and Sang were both patient, kind, and knowledgeable. The finance guy was very nice--quick and efficient--felt he worked with our best interested as a goal. Never saw the manager. The vehicle is the smoothest ride--great interior and options. Did a lot of homework before buying--first tank of gas--almost 26 MPG! Love it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your earnest response Valerie. We appreciate your feedback and will be sure to share your encouraging thoughts with Gabriel, Sang, and the rest of the team! I hope you are enjoying your 2015 Mazda CX5! If you should have any further questions or want a little more insight on your Mazda, please don't hesitate to contact us! We would love to work with you again soon. www.facebook.com/HeritageMazdaTowson

Great salesperson

I was looking for either a Mazda6 or CX-5. I was able to test drive both and initially picked the CX-5. I worked with Bo Hudson and when he brought me the car, I hated it. He was understanding and easy to tell I wanted the 6. He worked with me to make sure I was making the right decision and helped me get the best deal I could get. I was able to trade in my jeep and get a discount for already having a Honda. He was awesome, totally understanding, and made the process really easy. I can't thank everyone there enough! I love my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

AlisonNT, thank you for the positive review. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you've provided us with exceptional positive feedback. Thanks again for taking the time to review us.

impeccable customer service

I would personally recommend heritage Mazda to anyone I know; friends, family, and business partners. From the time I walked through the front doors I was overwhelmed by how helpful and resourceful every employee was throughout each step in the car buying process. I went in looking for an older, used vehicle which I was in desperate need of, and in a matter of two- three hours the gentlemen that assisted me got me in a brand new vehicle that fitted my financial range. Needless to say I left a very happy man and will be going to heritage Mazda for any and all future business with my personal vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Best sales team ever!!

Gabe and Tony Kim were very knowledgeable, friendly, and overall best when I came to buy my new 2015 Mazda 3. I couldn't be any happier from the great se4vice provided and my new car. Thanks to the team at Heritage Mazda!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

emoore007, thank you for the kind words. Rest assured, Gabe & Tony will hear of your kind words. Happy driving!