Reviews
Mr. Olsen was transparent and knowledgeable about my
Mr. Olsen was transparent and knowledgeable about my issue I had been dealing with for over a year. He kept the lines of communication open and my repair was completed within a week. THANK YOU, Mr. Olsen. The red Kia Sorento lady appreciates you.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We’re thrilled to hear that Mr. Olsen was able to assist you with your Kia Sorento and address your issue so effectively. We strive for open communication and timely service at Gerald Kia of North Aurora. We appreciate your feedback and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Martin was great !
Martin was great ! Everyone was very friendly and helpful. Finance person to the time to explain everything.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We greatly appreciate your positive feedback about your experience at Gerald Kia of North Aurora and Martin. It’s wonderful to hear that our team, including our finance personnel, made such a good impression by being friendly and helpful. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
My salesman, Brian, was super friendly and knowledgeable.
My salesman, Brian, was super friendly and knowledgeable. He is a great asset to your team
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Heather! We’re thrilled to hear that Brian provided you with such a friendly and knowledgeable experience. He truly is a great asset to our team at Gerald Kia of North Aurora. We appreciate your feedback and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service department is great knowledgeable salesperson.
Service department is great knowledgeable salesperson. Good selection of vehicles Great price ranges to choose from.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We appreciate your kind words about our service department and knowledgeable sales team at Gerald Kia of North Aurora. It's fantastic to hear that you found our selection of vehicles and price ranges to be great. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Ian happy with service department with the assistance and
Ian happy with service department with the assistance and support staff they provide me thank you so much.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear that you’re happy with the service department and the assistance provided by our staff at Gerald Kia of North Aurora. Your kind words are greatly appreciated, and we look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Was able to schedule my appointment with ease, dtop my
Was able to schedule my appointment with ease, dtop my cat off. Get an shuttle back and forth to shop no problem. The service was excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
On time service friendly staff knowledgeable service tech
On time service friendly staff knowledgeable service tech
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service personnel seem very competent.
Service personnel seem very competent. Service reps seem honest and customer-oriented. Gina E. was very nice and upbeat. Don't know the sales staff, so can't comment on them .. I suspect I was the only sale for a rep who came and went pretty quickly. Like the free water, snacks, and big screen TV in the waiting room, and the sound-proof kiddie waiting room. I didn't use it this time but I appreciate your local shuttle service as this is the only car my wife and I have.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your thoughtful review, Michael! We’re glad to hear that you had a positive experience with our service personnel and that Gina made a great impression. At Gerald Kia of North Aurora, we strive to create a welcoming atmosphere for all our customers, and we’re happy you enjoyed our amenities. We look forward to serving you and your wife again, and we appreciate your feedback on the sales staff. If you have any questions or need assistance in the future, don’t hesitate to reach out! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The professionalism and knowledge of the staff truly set
The professionalism and knowledge of the staff truly set this experience apart. Martin and Dan were incredibly helpful, taking the time to understand my needs and guiding me through the process with patience and expertise. They went above and beyond to ensure I felt comfortable and well-informed about my options. I also want to commend the seamless process of purchasing my vehicle. Every step was handled with transparency and care, which made the entire experience enjoyable and stress-free. The attention to detail and commitment to customer satisfaction was evident in every aspect of the transaction. Driving away in my new Kia was not just a purchase; it felt like I was part of a community that genuinely cares about its customers. I truly appreciate the effort your team puts into making each customer feel valued. Thank you once again for such an outstanding experience. I am thrilled with my new vehicle and will enthusiastically recommend your dealership to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Carol! We're thrilled to hear about your positive experience with our team at Gerald Kia of North Aurora. It's great to know that Martin and Dan provided you with the professionalism and support you needed throughout the purchasing process. We're glad that our commitment to transparency and customer satisfaction made your experience enjoyable and stress-free. Your appreciation for our efforts means a lot to us. Enjoy driving your new Kia, and we look forward to welcoming you and your friends and family back in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The women who checked me in was very professional and
The women who checked me in was very professional and contacted me as soon as the car was ready. The car was brought in for a recall and was done as scheduled.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Brett! We're thrilled to hear that you had a positive experience with our team at Gerald Kia of North Aurora. It's great to know that your recall service was handled professionally and on schedule. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com