Reviews
Was able to schedule my appointment with ease, dtop my
Was able to schedule my appointment with ease, dtop my cat off. Get an shuttle back and forth to shop no problem. The service was excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
On time service friendly staff knowledgeable service tech
On time service friendly staff knowledgeable service tech
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service personnel seem very competent.
Service personnel seem very competent. Service reps seem honest and customer-oriented. Gina E. was very nice and upbeat. Don't know the sales staff, so can't comment on them .. I suspect I was the only sale for a rep who came and went pretty quickly. Like the free water, snacks, and big screen TV in the waiting room, and the sound-proof kiddie waiting room. I didn't use it this time but I appreciate your local shuttle service as this is the only car my wife and I have.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your thoughtful review, Michael! We’re glad to hear that you had a positive experience with our service personnel and that Gina made a great impression. At Gerald Kia of North Aurora, we strive to create a welcoming atmosphere for all our customers, and we’re happy you enjoyed our amenities. We look forward to serving you and your wife again, and we appreciate your feedback on the sales staff. If you have any questions or need assistance in the future, don’t hesitate to reach out! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The professionalism and knowledge of the staff truly set
The professionalism and knowledge of the staff truly set this experience apart. Martin and Dan were incredibly helpful, taking the time to understand my needs and guiding me through the process with patience and expertise. They went above and beyond to ensure I felt comfortable and well-informed about my options. I also want to commend the seamless process of purchasing my vehicle. Every step was handled with transparency and care, which made the entire experience enjoyable and stress-free. The attention to detail and commitment to customer satisfaction was evident in every aspect of the transaction. Driving away in my new Kia was not just a purchase; it felt like I was part of a community that genuinely cares about its customers. I truly appreciate the effort your team puts into making each customer feel valued. Thank you once again for such an outstanding experience. I am thrilled with my new vehicle and will enthusiastically recommend your dealership to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Carol! We're thrilled to hear about your positive experience with our team at Gerald Kia of North Aurora. It's great to know that Martin and Dan provided you with the professionalism and support you needed throughout the purchasing process. We're glad that our commitment to transparency and customer satisfaction made your experience enjoyable and stress-free. Your appreciation for our efforts means a lot to us. Enjoy driving your new Kia, and we look forward to welcoming you and your friends and family back in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The women who checked me in was very professional and
The women who checked me in was very professional and contacted me as soon as the car was ready. The car was brought in for a recall and was done as scheduled.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Brett! We're thrilled to hear that you had a positive experience with our team at Gerald Kia of North Aurora. It's great to know that your recall service was handled professionally and on schedule. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I recently bought a 2024 Kia Telluride from Gerald Kia in
I recently bought a 2024 Kia Telluride from Gerald Kia in North Aurora and had an excellent experience. I worked with Adil, and he was the only Kia salesman in the Chicagoland area who was willing to work with me over email so that I didn't have to waste time playing the game at the dealership. Fair and transparent negotiation and very friendly and knowledgeable about the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear about your excellent experience purchasing the 2024 Kia Telluride with Adil at Gerald Kia of North Aurora. We strive to provide fair and transparent negotiations, and it's great to know that our efforts made a positive impact on your experience. We truly appreciate your feedback and look forward to serving you again. Enjoy your new Telluride! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
We recently purchased a 2025 Kia Sorento Hybrid from
We recently purchased a 2025 Kia Sorento Hybrid from Gerald Kia in North Aurora, and the experience was exceptional! Adil, our salesperson, went above and beyond to make the entire process smooth and enjoyable. He was knowledgeable, professional, and incredibly patient, answering all of our questions and ensuring we felt confident in our decision. The dealership itself was clean, welcoming, and well-organized, making us feel comfortable from the moment we walked in. The team worked seamlessly to provide us with a great deal, and we appreciated their transparency and commitment to customer satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We are thrilled to hear that you had an exceptional experience at Gerald Kia of North Aurora while purchasing your 2025 Kia Sorento Hybrid. Adil will be delighted to know his efforts made a positive impact on your experience. Our team strives to create a welcoming environment and provide transparent service, and it's great to know you felt that during your visit. We appreciate your kind words and look forward to assisting you again in the future. Enjoy your new Sorento! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Fantastic group of people working there.
Fantastic group of people working there. Had a few issues with Telluride but they were able to fix quick and applied it to our warranty. Great job as well cleaning the car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Karl! We truly appreciate your kind words about our team at Gerald Kia of North Aurora. We're glad to hear that we could quickly address the issues with your Telluride and that you were happy with the cleaning as well. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
We worked with Keevin and he was friendly and
We worked with Keevin and he was friendly and professional. He reviewed all the features with us and he educated us on Kia, as we have never owned a Kia before. He did not put any pressure on us and worked with us on our timeline.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your thoughtful review! We're thrilled to hear about your positive experience with Keevin at Gerald Kia of North Aurora. It's great that he was able to educate you on Kia and assist you without any pressure. We appreciate you choosing us and hope to see you again in the future! Enjoy your new Kia! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Everything was professional our service advisor Rich
Everything was professional our service advisor Rich Olsen was very friendly and had us out in less than an hour answered our questions and explained very well would highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your fantastic review, Steve! We're thrilled to hear that you had a great experience with our service advisor, Rich, at Gerald Kia of North Aurora. It's wonderful to know that we can assist you efficiently and address all your questions. We appreciate your recommendation and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com