Reviews
I have been a part of purchasing a few vehicles here and
I have been a part of purchasing a few vehicles here and have been very happy with all of them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We are thrilled to hear that you've had a positive experience with us at Gerald Kia of North Aurora while purchasing multiple vehicles. Your satisfaction is our top priority, and we appreciate your loyalty. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Fantastic salesman.
Fantastic salesman. Made sure we got the deal we were looking for. Very happy with our purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Mikey! We’re thrilled to hear that you had a fantastic experience with our salesman and that you found the deal you were looking for. Your satisfaction with your purchase means a lot to us at Gerald Kia of North Aurora. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Clean facility, easy to schedule an appointment online,
Clean facility, easy to schedule an appointment online, and friendly staff. Always cleans my vehicle after getting service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Sophie! We truly appreciate your positive feedback about your experience at Gerald Kia of North Aurora. It's wonderful to hear that you found our facility clean, enjoyed the ease of scheduling, and appreciated our friendly staff. We look forward to serving you again and ensuring your vehicle is well taken care of! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent service and assistance from everyone that is
Excellent service and assistance from everyone that is involved. It was the best car buying experience I’ve had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re thrilled to hear that you had the best car buying experience at Gerald Kia of North Aurora. Our team always strives to provide excellent service and assistance to our customers. We appreciate your feedback and look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Took the time to explain what needed to be done and were
Took the time to explain what needed to be done and were able to fix it quickly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Gerald! We appreciate your positive feedback about your experience at Gerald Kia of North Aurora. We're glad to hear that our team took the time to explain the necessary repairs and that we were able to fix it quickly for you. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The staff at the dealership was very helpful in helping
The staff at the dealership was very helpful in helping me find the perfect car. My salesmen Martin was also very knowledgeable and helped me understand all the functions of my new car. I would recommend this dealership to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear that Martin was able to assist you in finding your perfect car and that you appreciated the knowledge he shared with you. At Gerald Kia of North Aurora, we strive to ensure a great experience for our customers, and your recommendation means a lot to us. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
We negotiated our price by phone and email.
We negotiated our price by phone and email. We went to the dealership to switch cars from our trade~in to our new Kia. We treated exceptionally well. It was a smooth process. Kia was friendly, efficient, patient and created a great customer service experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Calvin, for your wonderful review! We’re thrilled to hear that you had a smooth experience at Gerald Kia of North Aurora and that our team provided you with exceptional service. We appreciate your kind words about our staff and are glad that the negotiation process met your expectations. We look forward to welcoming you back for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Brandon and the team took care of the issue quickly and
Brandon and the team took care of the issue quickly and efficiently like they always do.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jim! We appreciate your kind words about Brandon and the team at Gerald Kia of North Aurora. We're glad to hear that your issue was handled quickly and efficiently. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
My son and I got lied to about insurance payment.
My son and I got lied to about insurance payment. All they wanted was to sell him his first car and set him up to failure cuz we told them what our budget was for insurance we clearly told them anything higher then we couldn't purchase vehicle so they lied to use just to sell. That is cruel.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Everyone is so nice.
Everyone is so nice. They don't abandon you when you're having service done. If it takes longer then they estimated, they let you know what's going on, which is very nice. Can't think of anything to improve on. You have a good crew.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Tammy! We greatly appreciate your kind words about our team at Gerald Kia of North Aurora. It's wonderful to hear that you felt supported during your service experience. We look forward to welcoming you back and providing you with the same great care in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com