Reviews
The service was great and Mr.
The service was great and Mr. Martinez was very knowledgeable and help us to a smooth experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Amalia! We truly appreciate your kind words about your experience at Gerald Kia of North Aurora. It's wonderful to hear that Mr. Martinez provided you with knowledgeable service and helped make your visit smooth. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great customer service and pleased with the experience.
Great customer service and pleased with the experience. I would recommend to another friend. I have purchased multiple vehicles here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We truly appreciate your continued support and are thrilled to hear that you had a great experience with us at Gerald Kia of North Aurora. Your recommendation means a lot, and we look forward to assisting you with your future vehicle purchases. See you next time! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Finance person deceived us when signing loan agreement
Finance person deceived us when signing loan agreement and now we’re paying for repairs on our own. Don’t believe anything they say because all they care about is selling a vehicle. Wife spoke to GM and is not a man of his word. Must be a taught culture there.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Brian, I would like to speak with you directly in order to better understand the circumstances you’ve described and discuss your warranty in greater detail, as a warranty requires proof of manufacturer recommended services being completed. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great staff, nice waiting room, snacks and beverages,
Great staff, nice waiting room, snacks and beverages, good appointment times, very fast service, car wash and vacuum, reasonable pricing. Your team is always very customer focused, kind, and they explain everything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jody, for your fantastic review! We're thrilled to hear that you had a positive experience at Gerald Kia of North Aurora. It's great to know that you appreciated our staff, the amenities we provide, and the customer-focused service. We look forward to seeing you again for your next visit—don't hesitate to share your experience with others! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
This is our third vehicle from Gerald Kia of North
This is our third vehicle from Gerald Kia of North Aurora, and each experience has been better than the last. We’ve worked with Martin Martinez twice now, and he’s come through both times with everything we were looking for. Great dealership, great selection of vehicles, and a great staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that your experiences at Gerald Kia of North Aurora keep getting better, and we're so glad that Martin has been able to assist you in finding exactly what you need. We appreciate your continued trust in us for your vehicle purchases. We look forward to seeing you again soon for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A large selection of vehicles with numerous options in
A large selection of vehicles with numerous options in stock that was at the ready and my salesperson did not have to go find the car I wanted. Additionally, my salesperson Jeff was very knowledgeable and answered all my questions with a no pressure sales approach.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Denise, for your wonderful review! We're thrilled to hear that you found a large selection of vehicles and that Jeff was able to assist you with his knowledge and no-pressure approach. At Gerald Kia of North Aurora, we strive to make the car buying experience enjoyable and efficient. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
My experience at this dealership was awesome.
My experience at this dealership was awesome. People say walking into a car dealership can be scary, but I felt very welcome and comfortable here immediately after I started working with Adil. I have already started recommending this dealership to my friends and coworkers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear that your experience at Gerald Kia of North Aurora was awesome and that Adil made you feel welcome and comfortable. Your recommendations mean the world to us, and we appreciate you spreading the word. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Really appreciated the thoughtfulness & care I received
Really appreciated the thoughtfulness & care I received when purchasing a new (used) vehicle after my previous vehicle was in a colliison.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words, Phillip! We're thrilled to hear that you appreciated the thoughtfulness and care we provided during your vehicle purchase at Gerald Kia of North Aurora. It's great to know that we could assist you after your previous vehicle's collision. We hope you enjoy your new (used) vehicle and look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Our salesman, Jim Vanacora, greeted us with kindness and
Our salesman, Jim Vanacora, greeted us with kindness and enthusiasm. He took the time to find out what our wants and needs were and helped us find the perfect vechicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Sherrie! We appreciate your kind words about Jim and the time he took to understand your needs. We're thrilled to hear you found the perfect vehicle at Gerald Kia of North Aurora. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Had my Kia Niro towed in at 7pm.
Had my Kia Niro towed in at 7pm. Juhn K had it looked at and fixed the very next day!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, James! We’re thrilled to hear that you received prompt service for your Kia Niro. Juhn works hard to ensure our customers are taken care of, and we appreciate you sharing your positive experience. We look forward to assisting you again at Gerald Kia of North Aurora! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com