Reviews
Very prompt for quickly reserving our time slot for
Very prompt for quickly reserving our time slot for getting into the shop for repairs! For the price of the work that was done was very fair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Darrell! I am thrilled to hear that you found our service at Gerald Kia of North Aurora to be prompt and fairly priced. It’s our goal to provide excellent service to our customers. We look forward to seeing you again for any future needs! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Hand washed the car after service due to matte paint.
Hand washed the car after service due to matte paint. Fast and affordable service.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Dustin! We appreciate you choosing Gerald Kia of North Aurora for your service needs. We're glad to hear that you found our service fast and affordable, and we hope the special care for your matte paint met your expectations. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Found an amazing car at Gerald Kia of North Aurora.
Found an amazing car at Gerald Kia of North Aurora. Got an amazing deal with the help from Tyler and Tim the GSM of the store. Go get your car there now!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review, Marilu! We're thrilled to hear that you found an amazing car at Gerald Kia of North Aurora and that Tyler and Tim were able to assist you with a great deal. We appreciate your recommendation and hope to see you again in the future! Enjoy your new vehicle! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The staff in the service department at Gerald Kia is
The staff in the service department at Gerald Kia is great. Everyone is so polite and efficient. The waiting room is very comfortable. Our vehicles are kept in top shape by the technicians. I highly recommend Gerald Kia!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We are thrilled to hear that you had a great experience with our service department at Gerald Kia of North Aurora. We take pride in providing polite and efficient service, and it's fantastic to know that you found our waiting room comfortable. Your recommendation means a lot to us! We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
It went well and easy.
It went well and easy. Had my KIA in for a recall regarding the electrical system. The team fixed what needed. They went the extra mile with a vacuum and a wash. A professional group. 👍
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Heather! We appreciate your feedback and are glad to hear that your experience at Gerald Kia of North Aurora was smooth and satisfactory. Our team strives to go the extra mile, and we're pleased that you noticed the added touches. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Everything from walking through the door to ask a few
Everything from walking through the door to ask a few questions in January to driving out of the service bay this past Friday in my new KIA Hybrid Carnival following its 3 month 1st service.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us, Mary! We're thrilled to hear that from your first visit in January to picking up your Kia Hybrid Carnival after its service, everything went smoothly. We appreciate your support and hope you enjoy your vehicle for many miles to come. Don't hesitate to visit Gerald Kia of North Aurora again when you need assistance! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I was feeling pretty disgruntled after being brushed off
I was feeling pretty disgruntled after being brushed off by one of the employees. But then Brandon took over my service and he was extremely helpful. He communicated well, accommodated me with a loaner, and went above and beyond in his customer service. It really turned my feelings around.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Michael! We're glad to hear that Brandon was able to help turn your experience around and provide you with exceptional service at Gerald Kia of North Aurora. Your feedback is important, and we truly appreciate you taking the time to recognize Brandon's efforts. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Our experience with Gerald Kia in North Aurora was truly
Our experience with Gerald Kia in North Aurora was truly exceptional. We knew what we wanted, we had determined what we were willing to invest and Martine and Tim made it a very professional and no pressure experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re thrilled to hear that your experience with Gerald Kia of North Aurora was exceptional and that Martine and Tim provided you with a professional and pressure-free environment. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Sales person, Wes, was well informed about the car.
Sales person, Wes, was well informed about the car. We never felt pressured. The price they gave us was good and beat the pricing on the Tucson we originally were looking at.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Carrie! We're thrilled to hear that Wes provided you with excellent service and that you found a great deal at Gerald Kia of North Aurora. It's always our goal to ensure our customers feel informed and comfortable throughout the process. We hope you enjoy your new vehicle, and we look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Dealership had the car we were looking for.
Dealership had the car we were looking for.-Adil was great!He explained everything and answered all our questions.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you found the car you were looking for and that Adil was able to assist you effectively. At Gerald Kia of North Aurora, we strive to provide excellent customer service, and we're glad to see that reflected in your experience. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com