Reviews
Very helpful and professional service center staff.
Very helpful and professional service center staff. You are kept up to date during your appointment and explained things in detail.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Nichole, for your wonderful review! I truly appreciate your kind words about our service center staff at Gerald Kia of North Aurora. I'm glad to hear that you found our communication helpful and that we were able to provide detailed explanations during your appointment. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Representatives were very friendly and professional.
Representatives were very friendly and professional. It was very convenient dropping off and picking up car. Brandon Penman was very helpful and patient. There was also a lady who helped me twice. I don't remember her name, but she was also friendly and patient. The loaner car was very nice.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Connie! I truly appreciate your kind words about your experience at Gerald Kia of North Aurora. I'm delighted to hear that our representatives, especially Brandon, were helpful and professional during your visit. It's great to know you enjoyed the convenience of our service and the loaner car. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service representative helpful and friendly.
Service representative helpful and friendly. Vehicle fixed quickly and for a fair price
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Jeffrey! We’re pleased to hear that our service representative was helpful and friendly, and that you were satisfied with the quick and fair pricing on your vehicle repair. Your feedback means a lot to us at Gerald Kia of North Aurora. We hope to assist you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I arrived on time the staff took control of booking the
I arrived on time the staff took control of booking the vehicle in while I left them to handle everything and went to the comfortable waiting room I was informed just over an hour the service was done and notified of any up coming events requirements the car will need in near future I paid the bill and booked the next appointment no problems at all
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive feedback, Alan! I'm glad to hear that your service experience at Gerald Kia of North Aurora was smooth and comfortable. We appreciate your trust in us to take care of your vehicle, and we're happy to keep you informed about its future needs. We look forward to seeing you at your next appointment! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Friendly and helpful advisors, clean facilities with
Friendly and helpful advisors, clean facilities with amenities, and good overall service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Julianne! We at Gerald Kia of North Aurora appreciate your kind words about our friendly and helpful advisors, as well as our clean facilities. It’s our goal to provide excellent service, and we’re glad to know you had a positive experience. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I was just there for the Service Dept to do an oil change
I was just there for the Service Dept to do an oil change on my Kia Sportage, and that included air and cabin filter replacements. From hello to goodbye all the staff were very polite, helpful and professional. Brandon did a great job quarterbacking my appointment, answering some questions I had in general about my car's condition and care, and updating me once or twice on the service and inspection of my car. The lady at Express was also very nice and personable as she checked me out. I bought this car at this dealership almost 7 years ago and their quality of service and customer communications has always been excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Michael! I'm thrilled to hear that your experience in our Service Department was so positive during your oil change and filter replacements for your Kia Sportage. It's great to know that Brandon and our team provided the helpful and professional service you deserve. We appreciate your loyalty over the years and look forward to continuing to provide you with excellent service at Gerald Kia of North Aurora. See you next time! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Thank you Brandon for excellent service during my Sedona
Thank you Brandon for excellent service during my Sedona oil change and headlight repair. Service was completed in an hour. The complimentary car wash and coffee was most appreciated.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Lynn! I'm thrilled to hear that you had an excellent experience with your Sedona oil change and headlight repair at Gerald Kia of North Aurora. It’s great to know you enjoyed the complimentary car wash and coffee as well. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I went in for an appointment to address a recall and an
I went in for an appointment to address a recall and an oil change. When I checked out the advisor did not mention the recall Was not taken care of. The next day I get phone call that the parts were in for the recall and I needed to schedule another appointment. This is a total Lack of communication on your part, because when I scheduled the appointment I was told it had to be on the weekday due to the recall issue. I addressed my concerns with the an advisor and asked him why was this not explained when I checked out he said his coworker checked me out and alleges that recall parts can only be ordered in person with the vin number being provided. I do not believe this to be true was I have had multiple recalls and they have been taken care of in conjunction with an oil change appointment. For years I have went out of my way to go to the north Aurora location that is 25 mins from my house instead of the Naperville location due to the excellent customer service I have received in the past. Due to this incident, I will no longer inconvenience myself to service my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I had a wonderful experience at Gerald Kia.
I had a wonderful experience at Gerald Kia. Gina is so helpful, she explains everything , how long it should take and what my cost should be. I felt very comfortable here.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Sharon! We're thrilled to hear that you had such a positive experience at Gerald Kia of North Aurora with Gina. It's great to know that she provided helpful explanations and made you feel comfortable throughout the process. We appreciate your feedback and look forward to welcoming you back on your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
My overall experience with the Service Manager John Kainz
My overall experience with the Service Manager John Kainz was remarkable. I was stressed when I walked into the service department because I was having a major issue with my vehicle. John was very professional, knowledgeable and listened attentively to my concerns. I was at ease after talking to him. John went above and beyond to ensure I wasn't inconvenienced and my vehicle was repaired in a timely manner. His level of service was greatly appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Latasha! I'm thrilled to hear about your remarkable experience with John at Gerald Kia of North Aurora. It’s great to know that he was able to alleviate your stress and provide you with the professional service you deserved. We appreciate your recognition of John's efforts and dedication. We hope to assist you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com