Reviews
The staff at the dealership was very helpful in helping
The staff at the dealership was very helpful in helping me find the perfect car. My salesmen Martin was also very knowledgeable and helped me understand all the functions of my new car. I would recommend this dealership to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear that Martin was able to assist you in finding your perfect car and that you appreciated the knowledge he shared with you. At Gerald Kia of North Aurora, we strive to ensure a great experience for our customers, and your recommendation means a lot to us. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
We negotiated our price by phone and email.
We negotiated our price by phone and email. We went to the dealership to switch cars from our trade~in to our new Kia. We treated exceptionally well. It was a smooth process. Kia was friendly, efficient, patient and created a great customer service experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Calvin, for your wonderful review! We’re thrilled to hear that you had a smooth experience at Gerald Kia of North Aurora and that our team provided you with exceptional service. We appreciate your kind words about our staff and are glad that the negotiation process met your expectations. We look forward to welcoming you back for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Brandon and the team took care of the issue quickly and
Brandon and the team took care of the issue quickly and efficiently like they always do.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jim! We appreciate your kind words about Brandon and the team at Gerald Kia of North Aurora. We're glad to hear that your issue was handled quickly and efficiently. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
My son and I got lied to about insurance payment.
My son and I got lied to about insurance payment. All they wanted was to sell him his first car and set him up to failure cuz we told them what our budget was for insurance we clearly told them anything higher then we couldn't purchase vehicle so they lied to use just to sell. That is cruel.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Everyone is so nice.
Everyone is so nice. They don't abandon you when you're having service done. If it takes longer then they estimated, they let you know what's going on, which is very nice. Can't think of anything to improve on. You have a good crew.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Tammy! We greatly appreciate your kind words about our team at Gerald Kia of North Aurora. It's wonderful to hear that you felt supported during your service experience. We look forward to welcoming you back and providing you with the same great care in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Even with a late afternoon appt, I still got right in,
Even with a late afternoon appt, I still got right in, with no waiting! That was impressive
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Glen! We’re thrilled to hear that you had a smooth experience at Gerald Kia of North Aurora, even with a late afternoon appointment. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
We had a lifetime warranty that we felt wasn't being
We had a lifetime warranty that we felt wasn't being honored. In the end one of the owners stepped in, with the help of GM Chuck Settles and made sure that our issues were resolved. We greatly appreciate all their help and would definitely purchase another vehicle from any of the Gerald dealerships. It's good to know that they really do take care of their customers!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We’re thrilled to hear that our team, including GM Chuck Settles, was able to resolve your issues regarding the lifetime warranty. At Gerald Kia of North Aurora, we strive to take care of our customers, and we truly appreciate your kind words. We look forward to assisting you again when you're ready for your next vehicle! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A great service experience - from take in through check
A great service experience - from take in through check out. I had the 120K service performed. As I had certain items taken care of previously, the service tech (Brandon P) advised that the cost would be less. The work was completed quickly and check out was a breeze. The price was fair and a discount coupon also helped reduce the cost.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, William, for your wonderful review! We're thrilled to hear that you had a great service experience at Gerald Kia of North Aurora, especially with the 120K service. It's fantastic to know that Brandon was able to provide you with an efficient checkout process and ensure fair pricing for the services rendered. We appreciate your business and look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Appreciate the expertise of the staff, including the
Appreciate the expertise of the staff, including the technicians. Very courteous, kind and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive feedback, Gene! We're thrilled to hear about your appreciation for our staff and technicians at Gerald Kia of North Aurora. Their courtesy and helpfulness are truly a priority for us. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I ordered a part for my Kia Niro a few months ago and
I ordered a part for my Kia Niro a few months ago and never got around to having it installed. Recently, I received a notice stating that there is a recall on the Niro. Since, I was out running errands, I took a chance to check on whether or not my part was still available for installation and asked about the recall. I was treated with kindness, patience, and professionalism. My part for the recall has been ordered; and I was told that both parts would be installed on the same day so I wouldn't have to make two trips. Added thought, I had my little Maltese with me, and I was allowed to bring him to the waiting room while the service dept checked things out for me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Cynthia! We're thrilled to hear about your positive experience at Gerald Kia of North Aurora. It’s great that we could assist you with your Kia Niro and ensure both parts were ordered for your convenience. We’re also glad to hear your little Maltese could accompany you. We appreciate your support and can't wait to serve you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com