Reviews
Didn’t have advertised new car; spent 2.5 hours trying to...
Didn’t have advertised new car; spent 2.5 hours trying to sell me what I didn’t want while the appraiser would have my trade in offer “very soon”. Finally agreed to consider a used vehicle from Naperville location just to force the trade in offer. RIDICULOUS trade offer. And odometer was up 8 miles from their appraiser!!! Walked up to the appraiser asked for my keys and walked out when I saw the joke of the offer. Manager followed me to lot and was trying to sell at me keeping me from pulling out. Bought what I wanted from Napleton Kia in Elmhurst; offered 47% more (a fair offer) on trade. Unfortunate that I had to drive 40 minutes to Elmhurst for the service I expected 2 miles from my home. The ONLY reason I didn’t give this dealership one star is I purchased a used vehicle with my daughter last year and they were great; the salesperson we worked with then, Jordan, left the dealership tho he’s still listed on this site. That was a good buying experience and my daughter has had good experience with their service dept. since.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora
Great service
I came on the wrong day for my appointment and they still took the car in and repaired it. The staff is friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ricardo, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
James Vanacora was extremely knowledgeable and walked us...
James Vanacora was extremely knowledgeable and walked us through every option on the vehicle. Our entire experience from test drive to delivery of the car was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
It was a pleasant experience.
It was good, low pressure sales. The add on selling was a bit much but otherwise a nice experience. Salesman was new but still closed the deal..
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Purchasing a new Kia Sportage
Overall it was a good experience. Make sure they tell you all of the finance options available to you. My salesman did a good job of showing me the car.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Exelente customer service I really recomendable, very...
Exelente customer service I really recomendable, very nice and clean please, very organize and very good hours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback, Rosa! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Christopher
Between My family members we purchase 1- Pallaside,1-SantaFee, 1-Elantra and today a Telluride in the last 6 months! There's no BS just Straight and forward from the beginning to the end. Very polite and informative GM Tim Slaterry and his salesman Damian Nunez.They are also help out 1st responders! My family recommends them Highly!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We cannot thank you enough for your wonderful review of Gerald Kia of North Aurora and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Friendly & clean
Fast & friendly. Loved that they vacuumed the car after service! Place is kept clean. Guys at desk were friendly. Setting up appointments could be easier is my only complaint
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
clean facility, Great service
I always have service here as I bought the car here. Very friendly professional people that service my car. Dillon, my service tech, does a great job keeping up with my service needs and suggests service when needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Gerald Kia of North Aurora
Service department was very efficient,we’re Professional and informative,ask If I had any questions give me directions to waiting area in-service my car in in a quick manner
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com