Reviews
Wonderful Experience!
Everyone is always very friendly and professional. The shop is clean, work is done in a timely manner. AND they wash and vacuum the car - plus the multi point inspection gives me confidence that my car is still safe. (All this even with a FREE recall visit!)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service!
Needed to do tire change and alignment. Had to wait a couple weeks to get an appointment, however on my appointment day I received timely service and good feedback about vehicle condition. Recommend
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Top notch facility
Knowledge of vehicles during my buying process train staff and management very happy with overall experience will be back again
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
The dealer ship was very welcoming and friendly. Everyone...
The dealer ship was very welcoming and friendly. Everyone there seemed very nice and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service
Quick and easy. They got the job done and car was in/out. My car was ready sooner than I expected it being that I brought it in way earlier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Service at Gerald Kia
i've been a long-time patron of KIA and in all the years i have NEVER had a bad experience. everyone is friendly, respectful and very knowledgeable. doesn't get better than that!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great Sales
Alan is a great salesman and was good with our kids. The facility was clean and Kia makes great vehicles!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
great experience
Damian did a good job working with us. we had a great experience. the team was able to find something we really like that worked for us
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Gerald Kia and JOHN Kaintz
Quick, done right, free wash, escorted to car And most important is JOHN KAINTZ The main reason to purchase and service your car at Gerald Kia in North Autora
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Maintenance Service
Always Professionals and courteous. Appt on time and work completed on time . Did the work required ! No push to do services not needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, thank you for the feedback! We are happy to hear about your positive experience at Gerald Kia of North Aurora, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com