Reviews
My experience here was nothing short of wonderful!!...
My experience here was nothing short of wonderful!! Santos was friendly, helpful, and he worked very hard to help us get the deal we wanted. He took time to explain all the new technology that comes with our new car. He and other staff searched for a better deal for our used car and for a better interest rate. They worked hard to get us this deal. I am very satisfied with Gerald Kia and will return next time I need a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Santos assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Kia North Aurora has great staff to work with. Everyone...
Kia North Aurora has great staff to work with. Everyone is very friendly and knowledgeable. Great energy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Awesome job
Everyone was super helpful, fast service, friendly people. Dropped off my car for extended warranty work and everyone was amazing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
GREAT JOB
I fell asleep in your waiting room and you all were great about coming to get me when my car was ready! Thanks for taking care of a new customer from Texas!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service, Polite staff, Very patient!
Very nice and patient. Everything went very smooth and as fast as it could have. Would 100% recommend to a friend or family member!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great customer service.
The service took way too long, but they cokped me for the oil change because of the wait. It's a little thing, but really turned around my mood about the situation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Excellent Service That Exceeds Expectation
Moe in the service department always does an excellent job. Treats you with a lot of respect and kindness. Very communicative and definitely puts the customer first.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Richard, and thank you for this great review! We're happy to hear that Moe took care of you! They are a great asset and we appreciate all that they do. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
GREAT SERVICE
The service gentleman Kyle Huhn not only answered my questions with patience but in a matter that I could understand and why something should be taken care of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Very nice facility, best dealership
Buying process was super easy, also helped that everybody is very professional, and super friendly. Such a clean dealership and HUGE inventory!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Love North Aurora Kia!
Love North Aurora’s service department! Had to to take my car there unexpectedly and w/o an appointment and was greeted in such a friendly & helpful manner! They looked at the problem, repaired it, noticed their records showed an oil change would be needed soon so did that simultaneously and I was in and out of there in a short time! Could not recommend them more highly and frequently have done just that!!! Thank you, North Aurora Kia Service Dept!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathleen, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com