Reviews
Friendly salesman, clean facility
Adil our sales person was very soft spoken, friendly and patient. Nobody tried to rush us even though it was late in the evening. Facility looks very modern and clean. I knew what I wanted prior to coming to Gerald KIA and it was very quick in and out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Great service!
Our sales representative, Jordan, was very understanding and accommodating. He walked us through the whole process and was able to answer our questions. The sales manager, Tim, was also very straightforward and approachable. They seemed to be invested in making it a memorable and enjoyable experience, especially since it was my birthday. The dealership was well organized and efficiently.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Great salesperson
It was very pleasant the moment we walked in. They did everything to make the deal happen. I was very pleased with the whole buying process
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback regarding your experience at Gerald Kia of North Aurora and congratulations on your new vehicle! Buying a new car is a huge step and we're honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Great service
I like the guys at front desk and excellent service. Both of them were nice. My car was done on time and I like the car wash after the service too
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Great Service, very welcoming and kind staff
The kind and welcoming staff. They were also very helpful. The facility was also very clean and sanitized during this unfortunate time of Covid-19. I also felt very comfortable sitting in their waiting area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Great service
Everyone was extremely professional and friendly. I was throughly briefed about the features of my new vehicle as well as the options of the warranties and financing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Linda, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Service is the Best
My car had a dead battery and I was able to get it charged. and with no appointment I stopped into the service department just to ask if they could check the battery. The battery was fine but it was the original battery so I chose to purchase a new one and they were able to take care of me with no problem. I also asked if I could get an oil change. That too was not a problem. Also checked the car out and received the complimentary car wash as usual. The waiting was clean and disinfected, neat, plenty of coffee and snacks. I would highly recommend this service facility.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rosemary, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
A Good Experience
Quick and friendly service with no haggling or pressure to purchase something not wanted or needed; sales staff were accommodating and helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Gerald Kia of North Aurora. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Clean facilities
Courteous, estimate given for repairs. Jaime kept me informed the entire process and discussed with me issues the mechanic encountered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Gerald Kia of North Aurora, we value our customers and we look forward to seeing you on your next visit. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
EXCELLENCE FROM HI TO BYE (AND BUY)
My experience at your dealership was amazing. Both Gina and Tim were not only involved but invested in helping me acquire my new vehicle. I appreciate them both
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Brian and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora