Reviews
Great service
Jarett was awesome! Made everything easy, and really took care of us! Made sure we knew how everything was going, and even checked up on us to let us know where they were in the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Great experience from Gerald Kia
After a couple of communication issues were ironed out, the process went very quickly and smoothly. They had to go to a dealership 350 mile away to find the exact options I wanted, but I had it 2 days later along with a better deal than I expected. Thanks to Martin and Tim for all their help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Great service, very professional
Your service team did a good job. Very professional. The facility was clean, and they got out in about an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martin, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Great Service
Great sales Jordan Travis is best sales person I have ever worked with 4 cars in 8 months bought, service is fast and friendly and correct , Dealership is clean great experience all around
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ron, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
A friend recommended this dealership. Jordan was very...
A friend recommended this dealership. Jordan was very helpful. He went above and beyond with everything. I felt very accommodated and comfortable with my purchase. We found a great payment plan for my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Jordan went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Great Service and Professionalism
Service rep was very nice and informative, I worked online in the waiting area with excellent wifi. Highly recommend this dealership for sales and service excellence!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Great service
Adil was excellent as our sales associate. He was extremely knowledgeable and polite. He held doors open, offered us drinks and answered all of our questions. He was also very prompt in answering questions via text before we came in to purchase. I would definitely buy from Adil again. He also followed up to see how we were doing the day after purchase. My wife appreciated how he took her to the service department and had her questions answered about pricing and service schedules.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am happy to hear your time spent with Adil was pleasant. Congratulations on your new vehicle! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Very pleased with the work and professionalism of
I am always very well taken care of. I trust the entire team working on my car and I value their suggestions and opinions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, Estera, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Great place
Jaime was very helpful and courteous, very nice guy . kept us updated , about process, explaind everything done to vehicle , car was washed, and vacuumed thank you .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora
Friendly staff and informative
Friendly and informative staff. Employees stayed to close the deal so we didn't have to come back. Oscar was very helpful. Since we were there late, Oscar has agreed to call and walk me through the vehicle and go over things.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am happy to hear your time spent with Oscar was pleasant. Congratulations on your new vehicle! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Tim Slattery General Sales Manager Gerald Kia of North Aurora