Reviews
Gina was very friendly and explained everything in detail
Gina was very friendly and explained everything in detail First time I've left feeling like I understood everything
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Gina, for your positive feedback and 5-star rating! We are thrilled to hear that you had a great experience at Gerald Kia of North Aurora. We strive to provide detailed explanations and friendly service to ensure our customers feel informed and satisfied. We look forward to seeing you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The professionalism and the speed and accuracy of
The professionalism and the speed and accuracy of service. I also like the online approvals for service. Makes everything easy to approve or otherwise.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Cody, for highlighting our professionalism, speed, and accuracy of service at Gerald Kia of North Aurora. We're glad you found our online approval process convenient. We look forward to providing you with excellent service in the future as well. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great customer service and attention to customers needs
Great customer service and attention to customers needs and knowledge of vehicles - very attentive to customer
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback! I appreciate your kind words about our customer service and vehicle knowledge. I aim to provide attentive and knowledgeable service to all our customers. Your review is greatly appreciated, and I look forward to assisting you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The sales associate met me right away and made the
The sales associate met me right away and made the process simple. The dealership was clean and well taken care of.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback. I'm thrilled to hear about your excellent experience with us at Gerald Kia of North Aurora. I strive to provide a seamless and efficient car buying process in a clean and welcoming environment. I appreciate you taking the time to share your experience, and I look forward to assisting you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
We always love the experience we have when we come to
We always love the experience we have when we come to this dealership. Everyone has been wonderful to work with.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Lindsey, for your kind words about your experience at Gerald Kia of North Aurora. I am thrilled to hear that you found everyone wonderful to work with. I appreciate your business and look forward to serving you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
staff was friendly & professional.
staff was friendly & professional. Our agent went over what was done & what would be needed in the future in terms we could understand.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Stephen, for your kind words about your experience with Gerald Kia of North Aurora. We always aim to provide friendly and professional service to our customers. We're glad to hear that our agent effectively communicated the service details to you. Should you have any questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Friendy, knowledgeable, and they go over what's been done
Friendy, knowledgeable, and they go over what's been done what should be done and are very patient in answering questions.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Catherine! We are thrilled to hear about your positive experience at Gerald Kia of North Aurora. Our team takes pride in providing friendly and knowledgeable service to all our customers. We are always here to answer any questions you may have. We look forward to welcoming you back for all your automotive needs in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good customer service.
Good customer service. Completed repairs quickly and kept me informed. Was able to help get the engine covered under warranty with no cost to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Tab, for appreciating the customer service at Gerald Kia of North Aurora. We always strive to keep our customers informed and provide efficient service. We're glad we could assist you in getting the engine covered under warranty. We look forward to serving you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The entire experience at Gerald Kia of North Aurora is
The entire experience at Gerald Kia of North Aurora is wonderful. This is the second Kia we purchased from this dealership, and we have always serviced our cars, even our Hyundais. Nothing but exceptional, from our salesperson, Adil, to the Service Department Staff led by John Kainz to our very positive interactions with Chuck Settles, GM, and Dan in the Finance area. The sales staff is knowledgeable and professional; Adil explained various features of the car with great detail and expertise. We have nothing but praise for the Service Department. Purchasing from Gerald Kia of North Aurora is highly recommended.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and for choosing Gerald Kia of North Aurora. We are thrilled to hear about your exceptional experience with us, from purchasing your second Kia to servicing your vehicles. We appreciate your recognition of our staff members, including Adil, John, Chuck, and Dan. It's fantastic to know that they provided you with knowledgeable and professional service. We are grateful for your recommendation, and we look forward to serving you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Friendly, appointment was on time, not pressured to get
Friendly, appointment was on time, not pressured to get any service that was suggested and when I had questions everything was explained in detail.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Emily, for the kind words! We are delighted to hear about your positive experience at Gerald Kia of North Aurora. Providing a friendly and on-time service for our customers is a top priority for us. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com