Reviews
Great facility and service from great staff
Always a friendly environment. Jaime makes me feel like I'm getting a new car every time. This was my first new car initially that I bought in my own and the continued valued service 4 years later speaks for itself
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Matt Gerald - mgerald@geraldauto.com
Bought a car?
Everything was fairly simple. There was a lot of variety and the dealership is in a convenient location. Not uncommon at a car dealership for the sales person to be a bit pushy. I get it. Their only goal is to sell the car. I honestly would have liked things a bit slower. I felt rushed, as if the facility was closing soon.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Courtney, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Matt Gerald - mgerald@geraldauto.com
Great Sales help
The salesman, Scott Vickery was very helpful, answered all our questions, and worked hard on our behalf to get the deal made. He also showed us a lot of operating features before we drove home, and let us know lessons are free if we cannot figure out anything else on the car. He was very gracious and personable.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Scott is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Matt Gerald - mgerald@geraldauto.com
Exceptional service
The service department has always been exceptional in their attention to our needs and the service received, even working us in once as a drop-in for an "emergency" repair when my husband pulled the rear view mirror off the front windshield!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Friendly staff
Customer service is always great here. Highly recommend Gerald Kia North Aurora for your car needs. The waiting area is always Clean and the waiting time is reasonable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Excellent service
John’s and Colin’s professional and pleasant customer service. John is always in a good mood and takes care of my concerns immediately.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service
Jamie the service technician is always very friendly and accommodating. He makes sure car is done in time quoted. Excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Service Recall
Colin was very thorough on the the issues and process to resolve the issue. Very professional , polite and courteous. This is a very good dealership. All employees exhibit professional behavior; very customer focused.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service great facilities
Promptness of service and the call back was professional and the place is always clean and the staff is knowledgeable and friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Jeffrey. We look forward to seeing you again in the future! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Happy, clean, and friendly.
Friendly employees, my questions were answered, car was clean. Waiting area had coffee , snacks,magazines and TV and nice seating. But most of all, with the WORLD in such a mess it is really nice to be welcomed with a smile and a helping hand. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Deborah. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com