Reviews
Great staff and service.
Pleasant staff, nice customer waiting area and quick service. All services were performed as explained and I am totally satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
timely and efficient
The service was timely and efficient. The service took care of what I needed in the time that had been forecasted.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Place for Service
Pleasant and friendly service. They are always open and up-front about repair details and pricing. Love the car wash afterwards!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jane, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Kia of North Aurora we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Telluride Purchase
Sales team was willing to work with me. Kyle (sales rep) was good and TJ (internet sales) did a great job communicating to me. I drove 40 minutes to get to this dealer and highly recommend them
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your Telluride purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future! Sincerely, Matt Gerald - mgerald@geraldauto.com
Best car-buying experience
Completely honest and respectful! Made the whole car buying experience amazing! Kyle answered all questions honestly and was very helpful. Took 2 hours to purchase car which included inspecting car, negotiating price and signing paperwork,
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jennifer, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Matt Gerald - mgerald@geraldauto.com
Satisfied customer
I was able to walk in and get a oil change without making a appointment, the manager was helpful , respectful and polite.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Good professional service
The staff was very professional and kept in communication the entire time of the service. And the price was as quoted at the start.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Friendly service
Courteous friendly service. Honest upfront about repairs to vehicle. Definite will return while I own my car. Provide snacks water and coffee in the waiting area
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Mark. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Matt Gerald - mgerald@geraldauto.com
Great place to buy a car
Friendly people who were fun to hang out with and talk to while your there courteous and professional thank you Scott and Tim and the rest of Gerald Kia
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Matt Gerald - mgerald@geraldauto.com
Great Service
Gina was very friendly, asked a lot of questions, and was very knowledgeable on the products she was selling. I would recommend Gina and Kia to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We cannot thank you enough for your wonderful review of Gerald Kia of North Aurora and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com