Reviews
Great service great facilities
Promptness of service and the call back was professional and the place is always clean and the staff is knowledgeable and friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Jeffrey. We look forward to seeing you again in the future! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Happy, clean, and friendly.
Friendly employees, my questions were answered, car was clean. Waiting area had coffee , snacks,magazines and TV and nice seating. But most of all, with the WORLD in such a mess it is really nice to be welcomed with a smile and a helping hand. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Deborah. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service
The service department was pleasant, professional and quick.They took me right away and fixed my recall with hesitation.overall great experience
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Kordell! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Janet C
The friendly greeting you always get.This time from Collin which I had never meet but hes super nice. And Jamie is always awesome I hope you pay Jamie big bucks because he is amazing with all customers. I observe that ever time iam there. And John is always awesome and very friendly and polite .What a great group of men to be running the service there at Kia. It makes it a pleasure to go in there.And I have had a lot of cars serviced over the years at many different places.But your place is the absoultuley the best I have ever ever been too. Please treat those men well They are amazing .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for putting your trust in Gerald Kia of North Aurora! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service Department
John and Jaime have always taken good care of me and this was no exception. I would highly recommend for anyone that is looking for a service center.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
We just leased our 3rd vehicle from Kia of North Aurora....
We just leased our 3rd vehicle from Kia of North Aurora. Car shopping is probably one of my least favorite things to do, but Kyle Crawford made it easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Gerald Kia of North Aurora. We can’t wait to see you for your next servicing appointment! Sincerely, Matt Gerald - mgerald@geraldauto.com
Great service
Fast service, staff very pleasant and always ready to answer questions. Overall, the service and staff are excellent. I always look forward to come back for my car’s next service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great experience
From the moment I pulled up to the service door, everything was great. Very polite employees. Explained how long it should take. Showed me to the waiting room. And done in good time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for putting your trust in Gerald Kia of North Aurora! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Nice clean waiting room with plenty of snacks.
The gents were up front about everything and knew their jobs. Did what they promised and didn't do what was unnecessary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service-beyond our expectations!
Our sales person, Gina Esposito, was great! She is knowledgeable about the vehicles, offered different options for our situation, honest, easy to talk with and took care of the wants/needs we were looking for in our new vehicle. Dan with finance was also great to work with-the entire process was by far the smoothest experience we have ever had in purchasing a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cathy, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Matt Gerald - mgerald@geraldauto.com