Reviews
I recently bought a 2024 Kia Telluride from Gerald Kia in
I recently bought a 2024 Kia Telluride from Gerald Kia in North Aurora and had an excellent experience. I worked with Adil, and he was the only Kia salesman in the Chicagoland area who was willing to work with me over email so that I didn't have to waste time playing the game at the dealership. Fair and transparent negotiation and very friendly and knowledgeable about the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear about your excellent experience purchasing the 2024 Kia Telluride with Adil at Gerald Kia of North Aurora. We strive to provide fair and transparent negotiations, and it's great to know that our efforts made a positive impact on your experience. We truly appreciate your feedback and look forward to serving you again. Enjoy your new Telluride! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
We recently purchased a 2025 Kia Sorento Hybrid from
We recently purchased a 2025 Kia Sorento Hybrid from Gerald Kia in North Aurora, and the experience was exceptional! Adil, our salesperson, went above and beyond to make the entire process smooth and enjoyable. He was knowledgeable, professional, and incredibly patient, answering all of our questions and ensuring we felt confident in our decision. The dealership itself was clean, welcoming, and well-organized, making us feel comfortable from the moment we walked in. The team worked seamlessly to provide us with a great deal, and we appreciated their transparency and commitment to customer satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We are thrilled to hear that you had an exceptional experience at Gerald Kia of North Aurora while purchasing your 2025 Kia Sorento Hybrid. Adil will be delighted to know his efforts made a positive impact on your experience. Our team strives to create a welcoming environment and provide transparent service, and it's great to know you felt that during your visit. We appreciate your kind words and look forward to assisting you again in the future. Enjoy your new Sorento! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Fantastic group of people working there.
Fantastic group of people working there. Had a few issues with Telluride but they were able to fix quick and applied it to our warranty. Great job as well cleaning the car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Karl! We truly appreciate your kind words about our team at Gerald Kia of North Aurora. We're glad to hear that we could quickly address the issues with your Telluride and that you were happy with the cleaning as well. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
We worked with Keevin and he was friendly and
We worked with Keevin and he was friendly and professional. He reviewed all the features with us and he educated us on Kia, as we have never owned a Kia before. He did not put any pressure on us and worked with us on our timeline.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your thoughtful review! We're thrilled to hear about your positive experience with Keevin at Gerald Kia of North Aurora. It's great that he was able to educate you on Kia and assist you without any pressure. We appreciate you choosing us and hope to see you again in the future! Enjoy your new Kia! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Everything was professional our service advisor Rich
Everything was professional our service advisor Rich Olsen was very friendly and had us out in less than an hour answered our questions and explained very well would highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your fantastic review, Steve! We're thrilled to hear that you had a great experience with our service advisor, Rich, at Gerald Kia of North Aurora. It's wonderful to know that we can assist you efficiently and address all your questions. We appreciate your recommendation and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Richard our service advisor went above and beyond the
Richard our service advisor went above and beyond the call of duty to help take away our anxiety during our visit
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Tom! We truly appreciate your kind words about Richard and are thrilled to hear how he helped ease your anxiety during your visit to Gerald Kia of North Aurora. Our team always strives to provide exceptional service, and it's great to know we made a positive impact. We look forward to welcoming you back soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
They had exactly what I was looking for on the lot and
They had exactly what I was looking for on the lot and made it quick and easy to bring it home.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you found exactly what you were looking for at Gerald Kia of North Aurora and that we made the process quick and easy for you. We appreciate your support and look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Appointment times are kept, there is a nice waiting area
Appointment times are kept, there is a nice waiting area with snacks, my car was thoroughly checked and washed. I was also offered a shuttle and advised as to areas of attention for my car. Richard took his time going over everything with me and answered all my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear about your positive experience at Gerald Kia of North Aurora. It's great to know that Richard provided you with thorough service and answered all your questions. We take pride in maintaining our appointment schedule and ensuring a comfortable waiting area for our customers. We look forward to seeing you again for your next service! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Had to return 3 times in one week as engine light was on
Had to return 3 times in one week as engine light was on yet the service department claimed to "fix" the car. Turned out it needed a new engine - car had only 50,000 miles - not a good quality car or service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your feedback. I appreciate you taking the time to speak with our service manager to get your engine replaced and we look forward to seeing you on pick up. If you have any other questions or concerns, please feel free to reach out to me directly. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Friendly sales people who didn’t have to use high
Friendly sales people who didn’t have to use high pressure tactics. We visited 3 times before getting into the details on numbers and financing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our friendly sales team at Gerald Kia of North Aurora. It's great to know that you appreciated our low-pressure approach. We appreciate your visits and look forward to assisting you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com