Skip to main content

MINI of Stevens Creek

(1,033 reviews)
Visit MINI of Stevens Creek
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award
New (866) 594-6158 (866) 594-6158
Used (866) 573-1309 (866) 573-1309
Service (866) 547-2340 (866) 547-2340

Reviews

(1,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of MINI of Stevens Creek from DealerRater.

Want to share your experience with this dealership?

Write a review

Recommend advisor Blake Justman

It was a pleasure to have Blake as my Mini advisor to get my car maintained.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Jenny, we're happy you found our staff to be so supportive during your experience here at MINI of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

Devin was our service advisor.

Devin was our service advisor. He was professional and helpful in diagnosing our car issues. When we got the summary of results he also helped us determine what was needed immediately and what we could defer to spread the costs out. I appreciated this honesty and helpfulness towards the customer. He’s a 5 of 5. The dealer is a 3/5 because they have no loaner cars and this is essential. I would choose a another dealer if they had loaners due to the inconvenience. Please consider adding for more service business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (408) 641-4608 so we can assist you further.

I purchased a vehicle on 6/14 and traded in my existing

I purchased a vehicle on 6/14 and traded in my existing one. It is 6/24 and my bank has not received the buy out on my trade in and has not received DMV paperwork for my purchase. I now have a loan on a car I do not own and no paperwork or loan on the new vehicle. I have called and emailed managers, finance managers and even the sales associate that assisted in this purchase. NO ONE HAS CONTACTED ABOUT MY INQUIRY. They certainly cashed my down payment quickly...I am not a happy customer. Seems like I hooked up with the wrong people at this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Consumer response

Its been 2 weeks since purchase. Paperwork for funding on new car loan FINALLY showed up 2 days ago. No pay out for the trade in vehicle. I now have 2 car loans with my credit union and only one car. These people just don't get it...buyer beware

Consumer response

Now I have the manager, Eddie, involved. Very nice helpful man. Hopefully we can complete this by weeks end.

Consumer response

Eddie has taken to not answering my calls or text messages. Such like all the other incompetent "employees" here.

Process was quick and easy.

Process was quick and easy. Through appointment to progress to pickup I was kept informed. Very professional staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi David, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Courteous and transparency about the service was much

Courteous and transparency about the service was much appreciated! I would not hesitate to stop by again. Blake is the best 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Great service dept, great parts dept.

Great service dept, great parts dept. quickly serviced my car without an appointment. Nice lounge

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Awesome service !!

Worked with Devon for my service on my mini cooper . Very professional and easy to work with . Awesome service as usual at mininof Stevens creek

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We appreciate your positive review about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

Friendly, knowledgeable.

Recently they have shown non-Mini cars in storefronts, and the last experience there was terrible. But I gave it another try after almost two years of absence. I enjoyed good coffee and conversation with the friendly and knowledgeable staff. The repair took longer than expected, but it was less expensive than the estimate. You may get a cheaper fix, but I trust the official dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

Excellent Complimentary Service!

I had a great experience getting my Mini serviced for the 1-year complimentary service offered. Robert did an amazing job and even cleaned the car too! Overall a great experience and I will be coming back for sure. The coffee machine inside the building is a nice addition too :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Katie, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!

Mini Service is second to none

Took my Mini in for its last warranty covered service. Derek and the team took really good care of my vehicle. He also kept me informed on any updates and other servicing needs. Overall great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are pleased to hear you had such a positive experience with us, Mark! If you ever need help, just give us a call. Happy motoring