Reviews
I’ve experienced nothing but great customer service here!
I’ve experienced nothing but great customer service here! Steven has assisted me several times now. Most recently he helped me schedule service, explained the options to me, and gave suggestions for future service needs. And my car is in great shape thanks to the technicians who’ve serviced it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
2023 Mini Cooper S Hardtop 4 Door
I worked with Pedro for about a month to close the deal on my car. We went back and forth for a while but finally settled on a great price. Pedro was patient and willing to work with us, available and responsive through text. Super friendly and positive first car-buying experience!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rachel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Can?t get it right
Most recent maintenance- Mininif Stevens Creek had my car for a week. Spent THOUSANDS of dollars and my car is still not working right. Get the run around at every visit. New service advisors every time I take my car in for service. Obviously not going to get better- going on 9 years of disappointment.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Krista, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 641-4608 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
2014 mini
Johnny is great! He is very kind and honest! Dealer offer me a ride home, which is much easier for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Runmai, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
As always Johny was on top of his Game.
As always Johny was on top of his Game. Took very good care of my Mini, always asks if I have any questions or concerns. Johny went out of his way to make sure my car was throughly checked out, your whole Service Team is polite and make sure you’ve needn’t helped. Don’t lose this team as those guys are the reason I come back if needed. They know their stuff when it comes to those Mini’s.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at MINI of Stevens Creek. If you need more help, our team is available to talk -- safe travels!
Great service and friendly a letter to long but wealth
Great service and friendly a letter to long but wealth the wait Have a nice day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Thank you for your friendly service
Customer
Service advisor was top notch. Got me signed in quickly, was very personable, and turned my vehicle around as fast as was possible for the service provided.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tim, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
I liked that I was updated throughout the service with
I liked that I was updated throughout the service with texts including a video showing the work that was done and a notification when my car was ready to be picked up. There was also a complimentary car wash which I wasn't expecting. Overall great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mary, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Very helpful and professional staff.
Very helpful and professional staff. Received a text with a video showing me what work was needed on my car. It was very quick and easy to receive a rental car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear you had such a positive experience with us, Kristi! If you ever need help, just give us a call. Happy motoring!
Service advisor was top notch.
Service advisor was top notch. Got me signed in quickly, was very personable, and turned my vehicle around as fast as was possible for the service provided.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!