MINI of Stevens Creek

This was the first time that I need not wait an hour for the service advisor to greet me after arriving at Mini with a scheduled appointment. I advised Johnny I needed the car by 12:30, and it was. I also received text from Johnny when my car is ready for pick up.

Brought my Mini S to Steven?s Creek and they made it easy and seamless for me to get my car fixed in one day along with keeping me updated the whole time

I had a flat tire on the freeway and was towed to this dealership. Hector was great with excellent services. Highly recommended.

Great customer service. I was late for my appointment and they were still able to accommodate me.

Johny provided great service and communications along my service process.

I had one of my best maintenance experience done at this dealership with Hector! He was informative, responsive and really take matters into his hands. He was super patient with me (someone that does not understand how car works..); not only explained every costs upfront, and also tried helping save money. I can't say enough good things about him and this dealership! Highly recommend! - HH

I have purchased 2 vehicles in the matter of 2 years at Mini of Stevens Creek combined value over $100,000.00. I would assume they would show some more respect to their clients. First of all I was promised second key for my used Porsche Cayenne which I never received. Later they promised to refund me for the key that I have got done at Porsche Fremont dealer and their sales manager Mo never bothered to send the check. I tried to get that check for 6 months with no luck. Still waiting for the check. The second goes towards their service. I paid 960 dollars for 40K miles service for my Mini Countryman (also purchased there). They recorded my milage as 70k miles and I was sold on things that did not have to be replaced. 600 dollars in labor fee for less than one hour of WORK!!!! Thats surgeon fee. Also I was promised return call from Service Manager-never received one.

Excellent customer service with Hector again! I know my Mini Coppers are in great hands with Hector and he provides outstanding customer service in going above and beyond every visit! I highly recommend Hector and Mini of Stevens Creek.

Worst lifetime experience purchasing a car On 2/7/2023 I have bought my first Mini at Stevens Creek Mini dealership. I got a car around 8pm and drove home. While on my way, I found out that the windshield is not clean and covered by some grease inside, looking like it was sprayed. Next morning 2/8/2023 I went out to clean the windows and it called my attention that the VIN number on the car is different from the VIN number on the registration documents and on the license plates. Later on I found out that the VIN number on the seller agreement is also different. Having paid the full amount for car in cash, I have a car which has no registration, no license plates and of course uninsured. Practically, for police this car is stolen. This is completely illegal to use this car. I called the dealership right away around 10am. I called 3 times, only getting the answering machine all the time and left a voice mail. Nobody called me back. At 3pm I called again several times and finally I got a live person (no name, no position disclosed). This person double checked VIN number on my car, VIN number in my documents and told me that everything is OK (!) and I got the right car, but they will reissue my documents: “Someone will contact you.” Nobody called me back on 2/8/2023. 2/9/2023. Someone called me (again, giving no name, no position) and again verified VIN number and promised me somebody will call me back in 30 minutes. I have been waiting for the call for the entire day, nobody called me back. 2/10/2023. Having called the dealership several times, I got an answering machine, nobody called me back. 2/11/2023. Someone called me (no name, no position) and asked what would be a good time to bring me the documents. I told them anytime during the day except 6-8pm when I was busy. Of course, I could not have imagined this will be 9:30pm on Saturday. But anyway, the documents are more important to me than my rest. Some person from sales brought me the documents which were not signed by the dealership and he told me that he is not in position to sign these documents. I refused to sign the documents without the dealership signature. 2/12/2023. Around noon someone called me and told me he was going to bring me the signed documents. He arrived around 3pm. This is hard to believe but the documents, registration and new license plates had the wrong VIN number. Next person, representative of the financial department, brought the new documents package around 7pm on Sunday, and finally, 5 days later after I bought a car, I got a legal right to start driving it. Everybody can make a mistake, several mistakes, can disrespect other people’s time, can bypass formal procedure during phone conversations (clearly give their first and last name and position), but it is absolutely unacceptable for me that no one from the dealership called me and provided official apologies for their mistakes and did not offer me a compensation for 5-day period when I could not use the car, ruined plans and destroying my life.

On 2/7/2023 I have bought my first Mini at Stevens Creek Mini dealership. I got a car around 8pm and drove home. While on my way, I found out that the windshield is not clean and covered by some grease inside, looking like it was sprayed. Next morning 2/8/2023 I went out to clean the windows and it called my attention that the VIN number on the car is different from the VIN number on the registration documents and on the license plates. Later on I found out that the VIN number on the seller agreement is also different. Having paid the full amount for car in cash, I have a car which has no registration, no license plates and of course uninsured. Practically, for police this car is stolen. This is completely illegal to use this car. I called the dealership right away around 10am. I called 3 times, only getting the answering machine all the time and left a voice mail. Nobody called me back. At 3pm I called again several times and finally I got a live person (no name, no position disclosed). This person double checked VIN number on my car, VIN number in my documents and told me that everything is OK (!) and I got the right car, but they will reissue my documents: “Someone will contact you.” Nobody called me back on 2/8/2023. 2/9/2023. Someone called me (again, giving no name, no position) and again verified VIN number and promised me somebody will call me back in 30 minutes. I have been waiting for the call for the entire day, nobody called me back. 2/10/2023. Having called the dealership several times, I got an answering machine, nobody called me back. 2/11/2023. Someone called me (no name, no position) and asked what would be a good time to bring me the documents. I told them anytime during the day except 6-8pm when I was busy. Of course, I could not have imagined this will be 9:30pm on Saturday. But anyway, the documents are more important to me than my rest. Some person from sales brought me the documents which were not signed by the dealership and he told me that he is not in position to sign these documents. I refused to sign the documents without the dealership signature. 2/12/2023. Around noon someone called me and told me he was going to bring me the signed documents. He arrived around 3pm. This is hard to believe but the documents, registration and new license plates had the wrong VIN number. Next person, representative of the financial department, brought the new documents package around 7pm on Sunday, and finally, 5 days later after I bought a car, I got a legal right to start driving it. Everybody can make a mistake, several mistakes, can disrespect other people’s time, can bypass formal procedure during phone conversations (clearly give their first and last name and position), but it is absolutely unacceptable for me that no one from the dealership called me and provided official apologies for their mistakes and did not offer me a compensation for 5-day period when I could not use the car, ruined plans and destroying my life.