Reviews
Not very responsible, poor service
They are very short of staff and seems no coordination or communication between sales, service and finance people. I have to literally call them many time explaining the problem repeatedly to each other and every time when they said they will get the issue fixed. Now almost a month passed, the issue is still there no matter how many times I called.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Jonathan, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
I came with my fiancé to MINI of Stevens Creek to take a
I came with my fiancé to MINI of Stevens Creek to take a look at a 2015 VW Golf. When we arrived, it was clear that we would have to wait for a bit, as every employee in sight was occupied with a customer. However, we actually did not have to wait that long before Harris helped us. He also got Pedro to handle the paperwork, which was presented very clearly to us. The whole process was smooth and we weren't pushed hard to purchase extra warranties. We're very satisfied with the help that Harris and Pedro gave us. We would be happy to come back to purchase a car through MINI of Stevens Creek if the occasion arises again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Elizabeth, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Big thank you to the Mini of Stevens Creek team!
Big thank you to the Mini of Stevens Creek team! It was so awesome! Excellent Service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Anny, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
2015 Mini Cooper Roadster Service
Hector at Mini Stevens Creek provided with me outstanding customer service and went above and beyond in addressing all my vehicle's needs perfectly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ralph, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
All of the sales team, especially Pedro, was very kind,
All of the sales team, especially Pedro, was very kind, knowledgeable, not pushy, and trying to help in various areas.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service team did a good job in explaining the cost of
Service team did a good job in explaining the cost of repairs and options for additional issues found during inspection. The only reason for 4 stars is over priced cost of repairs & service for cars no longer covered under warranty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great service and friendly staff.
Staff greets you with smile and takes care of whatever I need to be done. Best service I have received.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are pleased to hear you had such a positive experience with us, Jin! We always strive to provide personable and excellent customer service. Thank you again for the review!
Daniel was my service advisor and provided me with
Daniel was my service advisor and provided me with excellent customer service and support on my Mini.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Easy access to the dealership and great service.
Easy access to the dealership and great service. Good price as well. Great experience overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Mini Clubman Repair
Roberto was very helpful and kind, went above and beyond to figure out what was going on with my car. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Abigail, we are glad we could help! We always strive to provide personable and excellent customer service. Thank you for the review!