Reviews
Service for my Mini - 3rd try
Johnny the service technician was great! He was able to fix the issue that they hadn't been able to fix on my last 2 visits. Unfortunately, the gentleman I was working with (not Johnny) never called me when my car was ready and I had to track someone down at 7:15pm to find out what was going on with my car. Since they were closed by then, my car had to sit overnight, I was not planning on that and had to take extra time off of work to pick it up the next day as I hadn't planned on it being there 24 hours. Turns out, they were done with my car by 2pm the previous day. Not cool at all.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Diane, thank you for taking the time to let us know how we did. We hope you have a great day!
As usual amazing service!
The service team, particularly Hector consistently provides stellar service and the work performed by the technicians is always done right!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Awesome
Amazing as usual! Great customer service and very easy to work with. I will definitely be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Delanie, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
Everything was fine at the dealer. The only thing I had problem with was when I me my appointment, I was not asked what will be doing when I get there. Will I stay or leave. Would I need a shouttle and if so, what distance was available.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mediko, thank you; we appreciate your feedback. If you have any further questions, please give us a call. We're always happy to help!
Mini of Stevens Creek
Mini on Stevens Creek serviced my car plenty of times. No complaints. I get updates before and after repairs, and any other issues along the way. Most of the time, my car is finished before the end of the day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to leave us a response, Marie! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mini Service
Outstanding service and follow-up completed on my Mini Countryman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Excellent
Excellent experience ?they always take excellent care of my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
First Service
Total time of service ended up what was quoted. Found out more services were needed than expected but were all covered. My car got an exterior wash and tire shine. Overall excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Adrian, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
missnolagirl1@gmail.com
Hector was my service rep. He is awesome! He was able to secure me a loaner and get me on my way.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lori, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
service
Bryan was great. Attentive and listened/acknowledged my concerns. I appreciate the coffee corner very very much!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!