Reviews
289cobra@sbcglobal.net
Best service department I have ever dealt with. Service rep. Brian was great and explained the issues with my car. I would recommend this dealership to anyone owning a Mini Cooper
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, Brian and our Staff are dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Brian Vierra
Spending $1600 on repairs that did not solve issue with my vehicle tends to be extremely frustrating. I expressed my displeasure of the results and left it there. I will admit that the staff is very friendly and I believe they have good intent. It's difficult for me to give stellar reviews when I spent a large sum of money and am pretty much back where I started.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Brian, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you would be willing to give us another chance in the future, please reach out to our General Manager at (408) 641-4608. We would appreciate the chance to turn your experience around.
Car purchase review
It took a long time to process purchase and asked for an additional papers 1 day after the purchase.
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mini purchase at Steven?s Creek
Staff very helpful, professional and patient. Excellent cars too!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Paul, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Customer
Spectacular. Customer service!! They were extremely patient and no problem answering the many many questions I had !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jameelah, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please don't hesitate to reach out to us if there's anything more we can do!
Great experience at Steven Creek Mini
Just had service done. Great work. Keep it up. Everyone followed Covid protocol.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Nitin, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Routine Maintennace
I took my vehicle into the dealership for routine maintenance, since I purchased it with my car. I have the engine light coming on intermittently and have spoke with the service advisor about it. He stated nothing in the history but I told him that I brought it in for repairs once already for the same issue. They still can not find anything wrong. Bummer. Anyways, it appears that we they did a good job, except for when they cleaned the car, the window were left with a filmy residue that of soap. I really wish these higher end dealers would at least clean the windows inside and out. my pet peeve. Since it is the only dealer in the area, I have no other choice.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to leave us a response, Lubosh!
This is for Travis
Travis was great helping me! It was a bit of a wait but he came thru for me for an issue I was recently there for. Thanks TRAVIS!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christina, thank you for your kind review; we are happy to pass along your comments to Travis here at MINI of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
Satisfied customer
Oscar provided excellent service! He was friendly, professional, and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, Oscar is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Service
Overall very happy with the customer service! I needed an oil change and had concerns about a clacking sound in the vent. Other then this, Bryan was very helpful in dealing with this problem.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Angelika, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!