Reviews
vallee39@gmail.com
Great car -- Have had two of them and the service has always been GOOD --
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Valerie, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
mini service
went in for a basic service i live about 45 minuets away on a good day, i get home after having my car there all day on a saturday, and they didn't reset any of my service lights.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jamie, we appreciate you taking the time to respond. The staff at MINI of Stevens Creek take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 277-8045 to discuss what we can do to help.
Great service!
Shopped on-line, checked on vehicle we liked, made contact with internet-manager Feb at the dealership. We then drove down met him,checked out the car. Buying process with cash was easy, out not too long after. No issues.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Michelle, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Review
took car in for a routine maintenance. They found out the brake pads were worn, replaced them and got me on my way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Horace! If you ever need help, just give us a call. Happy motoring!
Last service plan service
Very courteous great service this is a great place to take your car
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Reynold, thank you for your positive review. We're happy to have been of service to you. Thanks again for the recommendation, and have an amazing day!
2016 Mini Cooper Service at Mini Stevens Creek
Hector provided outstanding service he was very knowledgeable, thorough and responsive Sincerely, Ted Kevranian
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ted, thank you for your kind review; we are happy to pass along your comments to Hector! If you ever need help, just give us a call. Happy motoring!
Service of my Mini
Great customer service. I waited for my Mini to be serviced and it was completed within 2 hours as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Anita! If you ever need help, just give us a call. Happy motoring!
Really good service and good car
I had a really good experience getting my first car here. Vincent and Asefi have been really helpful. They were very patient in explaining the difference between different models. I am satisfied with the price they offered for my 2020 Mini Countryman. In addition, they are very helpful in finding an insurance of the lowest price. Jessica was also to get the lowest rate for a loan that I?ve ever seen. I actually don?t need to worry about anything here. They are really warm and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Changtian, we strive for 100% satisfaction, and it is great to see you had such a positive experience at MINI of Stevens Creek. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Debbie Shepherd Stevens Creek Mini
Staff overwhelmed. No one calls you back. They don't tell you when your car is ready so you lose precious days. Or you come in too soon only to find that they need another day.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deborah, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 277-8045 to discuss what we can do to help.
Really terrible test driving experience service
Really terrible test driving experience service today. After knowing my purchase plan is next year, here is the conversation - "Sir, Can I test drive the new 2020 Cooper?" "No, you are not going to purchase one until next year, right?" Declining with questioning customers? that's so rude.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we are deeply disappointed by your experience at MINI of Stevens Creek. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 277-8045 -- we hope to hear from you soon.