MINI of Stevens Creek

Great experience. Had financing already thru my capital one so it made the process a lot easier. Very good people there. Helped in the whole process through and through

They were great. Explained the work to be done, accommodated my schedule, shuttled me home and back, no hidden or surprise charges and finished the work when expected. Staff was courteous and professional at every step.

I would give 0 stars if it was possible. Avoid doing business with MINI of Stevens Creek at all costs. My experience with buying a car from MINI of Stevens Creek was a trifecta of utter incompetence, horrible service, and highly questionable business practices. During the purchase, the salesman tried to sell me unneccesary additional warranties and insurance, which is annoying, but to be expected I suppose. However, after I declined right away, the salesman proceeded to launch into a 30 minute sales pitch, while holding the purchase agreement hostage. No amount of "I'm not interested" made a difference, and what should have been a straightforward transaction turned into a torturous experience. Additionally, the car was missing features that it was advertised with (related to the car's multimedia system). This is plain and simple false advertising, and a criminal offense. They did an inspection and attempted fix the multimedia system in their service department, but were not able to accomplish anything. After taking the car to a third-party service station, the issue was fixed, showing the incompetence of MINI of Stevens Creek. But their incompetence did not end there. As expected from any car dealership, the sale included handling of the registration with the DMV. After not receiving the registration and stickers for several months, I inquired about the delay at MINI of Stevens Creek, but the only response I received from the completely apathetic customer service was that these delays are common, that I should wait, and that they'll be in touch. Nothing happened for *six months*. I ended up doing everything myself and got my tags and registration within days. It turned out that MINI of Stevens Creek simply *did not do anything*. Despite this being an extremely basic and fundamental aspect of any car sale, and it was explicitly agreed upon when I bought the car. To reiterate: I strongly advise anyone reading this to avoid doing any kind of business with MINI of Stevens Creek at all possible costs. Whether it is for sales or service. Take your money elsewhere.

I would give 0 stars if it was possible. Avoid doing business with MINI of Stevens Creek at all costs. My experience with buying a car from MINI of Stevens Creek was a trifecta of utter incompetence, horrible service, and highly questionable business practices. During the purchase, the salesman tried to sell me unneccesary additional warranties and insurance, which is annoying, but to be expected I suppose. However, after I declined right away, the salesman proceeded to launch into a 30 minute sales pitch, while holding the purchase agreement hostage. No amount of "I'm not interested" made a difference, and what should have been a straightforward transaction turned into a torturous experience. Additionally, the car was missing features that it was advertised with (related to the car's multimedia system). This is plain and simple false advertising, and a criminal offense. They did an inspection and attempted fix the multimedia system in their service department, but were not able to accomplish anything. After taking the car to a third-party service station, the issue was fixed, showing the incompetence of MINI of Stevens Creek. But their incompetence did not end there. As expected from any car dealership, the sale included handling of the registration with the DMV. After not receiving the registration and stickers for several months, I inquired about the delay at MINI of Stevens Creek, but the only response I received from the completely apathetic customer service was that these delays are common, that I should wait, and that they'll be in touch. Nothing happened for *six months*. I ended up doing everything myself and got my tags and registration within days. It turned out that MINI of Stevens Creek simply *did not do anything*. Despite this being an extremely basic and fundamental aspect of any car sale, and it was explicitly agreed upon when I bought the car. To reiterate: I strongly advise anyone reading this to avoid doing any kind of business with MINI of Stevens Creek at all possible costs. Whether it is for sales or service. Take your money elsewhere.

My service advisor Steven is a great guy and I like him a lot even though this the first time we met. He left big a huge expression with me. He very nice, knowledgeable and respectful to his costumers even though he is very young. He seems very mature for his age and responsible that blew me away. I carefully choose the advisor that I'm going to deal or work with and I have made an excellent choice.

Everything went great. Just one small thing. On the drive home I noticed the circular light light in the middle of the dashboard wasn’t working. I called back but they couldn’t help me over the phone. But they did try. Made appointment to come back. With enough fiddling I got it working again. I just think they should have noticed it before turning the car over to me. Other than that everything went smooth.

I have a really good care when I purchased my mini

I had a very serious problem with my 2017 Mini Cooper and left several phone and text messages with the Service Manager and with Jennifer Flick but never received a text or call back after I left the dealer in Santa Clara.. Disappointed and upset because Jennifer has never left me down before. I spoke with my insurance agent who recommended a different course of action and I wanted to discuss it with both of them but never received a courtesy call back.

Love Mini of Stevens Creek and their customer service people are great. Nice little lounge for waiting.

First service. Efficient check in process, got in and out in good time!