MINI of Stevens Creek

Jennifer made purchasing our used car super easy. When we found the car on AutNation, it was actually not yet available as it needed to go through service to make any necessary repairs. She kept us updated on the status, and was very accommodating in scheduling an appointment for us to test drive the car. The purchasing process was surprisingly easy, as there is no negotiation, so we just had to decide on whether or not we wanted the car at that price. The quality of our car was also super great. We took it to our local mechanic after purchasing and they said the car was in perfect condition.

The oil chance service was fine. However, one of the headlamp chrome trim pieces was delaminated. This was obvious to the tech changing the oil. It was not addressed during the service. I called to ask why this had not been addressed and was informed the even if the tech notices warranty defects on trim he/she does not address them of inform the customer. Thus resolution of a simple issue requiring a five minute fix now requires the customer to spend an hour and a have driving back and forth to the dealer. I have a number of Porsche’s and have never encountered this type of blind ignorance for the sale of saving the company a 5 minute repair. This policy is shameful and is disrespectful to the customer. Kevin

Steven Quinn was the service advisor and was fantastic. He explained the issues and took care of everything while keeping me updated of progress. Great job.

I've bought both a new and used car here, and all my service/maintenance has been done here. Never a single complaint.

I always received an outstanding service at MiNi Cooper on Steven Creek location. Thank you

If you enjoy waiting 45 minutes to be checked in by your service rep every time you take your car in, this is the place to go! Your warranty will mysteriously not be applicable to any repair they do, and you can be sure they'll charge you at least three times as much what it would cost elsewhere. Great for people with unlimited time and money to burn!

I’ve had numerous things go wrong with my Mini once it reached about 8 years old. I just moved to the San Jose area, so this was my first time at Mini of Stevens Creek. At first, I was very upset that there was something wrong with my car again (I’ve spent about $3000 on repairs in the last month). I made an appointment at this Mini dealership because I wanted to ensure I’d get quality work done, and they definitely didn’t let me down. After shelling out over $1000, my car drives like brand new! The acceleration, braking, and handling are so much better. I remembered why I had chosen to buy the Mini in the first place, and it almost made the $1k worth it. The experience while my car was in the shop was a little less than optimal. I made an appointment in the morning hoping I could just go in and drop my car off and go into work right after, but I had to wait in a waiting room for them to call me back and verify all the information that I had already given over the phone when I made the appointment. This was a little annoying. My service advisor was really nice, however, and said that they’d give me a call back when they knew anything about my car. This was not the case. I had to call to get any information myself. They had already found out what was wrong with my car and had the parts list ready, but for some reason, I was not contacted to give the go-ahead to start work on the car. This made the whole process stretch out to 2 days instead of only 1. Also, when I came in to pick up my car the following day, my service advisor was not working, and everyone else seemed clueless as to where I needed to go to pick up my car (really?). It took a couple times of asking different service advisors where to go before I found out I had to go to the Mini store cashier to pay. Overall, I’m very happy with the better performance of my car after the work was done at this dealership. My service advisor was very nice and knowledgeable, but not prompt with trying to get my car back to me as soon as possible. The other service providers seemed a little clueless in my honest opinion. Glad I got the one I did. I even got about $300 off the original quote, which I thought was awesome as well! I would recommend my friends to go here for any Mini issues as long as they didn’t need their car back right away.

I puchased an 06 Honda Element from Amanda Jewell, she was outstanding in every aspect of the buying process as was her manager, my perception was they really cared about my unique needs to make this purchase happen and went out of there way to accommodate me, my next car purcase will be from Mini of StevensCreek.

Always treated with respect and kindness. The staff are very knowledgeable and follow through is excellent.

I drove the car in because I got off work early. Asked if they could check it out. They did and agreed to fix it for me. Took about an hour.